Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
not again
on October 18, 2022
Posted by: Allie
Have Vertuo Next for good 4 month were so happy and enjoy my drink ,and machine stop working call customer service few times and got replacement new machine same Vertuo Nest and color ,it was working for 5 days ,and stop working no blinking light try very thing on manual surject .Now don't know what todo .
Response from Nespresso USABy Christine G., Customer Service, October 19, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you received a replacement, however, if you are still experiencing issue please call. We feel confident we can help resolve your machine issue to your satisfaction. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fancy
on November 17, 2022
Posted by: Ajc123
[This review was collected as part of a promotion.] I love love love this coffee maker! It really produces an excellent cup, every single time. It isn't huge nor too small. It is easy to use, and easy to take care of. It works perfectly every time. It is definitely one of the best parts of my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love it!!
on November 26, 2022
Posted by: Triv
[This review was collected as part of a promotion.] I am a big coffee drinker. I always get coffee when I am out and about, and I always get whole beans to grind for home. Since getting this machine, I dont even want to get coffee out anymore. This is SOOO much better. To be able to have espresso made so easily at home is amazing! There re so many different options from coffee to espresso. I cant say enough good things about my Nespresso. I LOVE IT!!!!
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Deluxe Chrome
on December 22, 2022
Posted by: Eckerd
from Fair lawn NJ
This is the Vertuo Next Deluxe model in Chrome by Nespresso. It is working as designed and paired/connected. The Chrome is the ultimate model for the Next series. Coffee is very enjoyable with a partial cleaning cycle run before the brew and afterwards. I look forward to the innovations of Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on December 28, 2022
Posted by: Leahhh1985
from Oakboro, NC
I got the machine for Christmas last year and it has continued to leak out of the front for the last 6
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, Leah, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on December 29, 2022
Posted by: Jay
from Boston
Went through 2 machines in one year! Each one worked for 6 months - absolutely nuts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 30, 2022
Thank you for your review, Jay. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Failure rate is atrocious.
on January 11, 2023
Posted by: drnin4
from St. Louis, MO
I received one as a gift. It broke within a month. I got another from Nespresso as a replacement and that broke in a week. I finally bought a different machine, a previous model instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, and we hope you know that we're always here to help. We're confident you'll enjoy your new machine. Please call us directly with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine.
on January 16, 2023
Posted by: Nick
I bought this machine and after a few months it keeps breaking and you have to factory rest it, clean it, descale it, and unplug it. Then again the next day it will do it again. Nespresso sent out a replacement machine again this machine only last a few months until the red light blinks again. Would not recommend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and lifetime troubleshooting support. We are happy to learn you were able to arrange to receive a free Evoluo replacement. Should you experience any issue or concern with your new Evoluo please call at your earliest convenience. We are available 24 hours a day, seven days a week for your service and support at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA