Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Do NOT Buy
on November 11, 2022
Posted by: Sad coffee lover
I bought this machine in August. It stopped working in Sept.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines, faulty button
on December 5, 2022
Posted by: BMS
from Colorado
We've gone through 2 of these machines - both lasted <9 months. The button/electronics was faulty both times. Although this is frustrating, Nespresso has been very helpful and has offered to replace the machine both times.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 6, 2022
Thank you for your review of the Nespresso Vertuo Next. We understand your frustration, and assure you, your satisfaction as a Nespresso customer is our highest priority. Please contact us with any additional concerns at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLY DEFECTIVE - will last about 1 year max
on December 25, 2022
Posted by: Mark1210
from Boston, MA
If you love Nespresso and you’re thinking about upgrading from original line to vertus line, DO NOT BUY THIS MACHINE!! That was my situation two years ago. My first machine lasted nearly a year and then stopped working despite maintenance every time the light said it was time to clean/descale.
To their credit, Nespresso replaced the machine. Another year later, the new machine is having the exact same problem. This time, Nespresso keeps giving me the run-around. To be honest, I think at this stage, they know this machine is horribly defective and they don’t want to acknowledge it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new VertuoPlus. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on July 1, 2023
Posted by: Jojo3
from Los Angeles
Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on November 18, 2021
Posted by: NicCan2021
from Zebulon, NC
No crema from this machine; it's more like a Keurig. After owning the machine for 11 months it stopped making coffee. I am waiting on a replacement- a different model. I do not recommend this model. On another note. Nespresso has exceptional customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, NicCan2021. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your Vertuo Next machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
3
So So
on November 20, 2021
Posted by: EAME
from Virgiia
I purchased this machine a year ago. It's been replaced once but still has the same problem. Water/coffee leaks into the pod holder and is a minor pain. The water container/tank is not visible from the front and some what awkward to fill. On the plus side it takes up less room on my kitchen counter and makes good coffee. I really wish I had my old Vertuo back. Gave it to a friend who loves it so that's a plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Eame. The water in your capsule container would be backflow that occurs during the brewing cycle. This is a natural part of the Vertuo Next brewing process, and should be emptied frequently, along with your used capsules.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on April 21, 2022
Posted by: Coffeelover
from Chesapeake
We loved the machine it makes great coffee but after 1 year and half of having the machine and about 8 waisted pods assuming it might have been the pods we had to toss it. we kept up with the maintenance on the descaling but it once leaked from the bottom. At the end we would place a new pod and it will start spinning then two red lights would flash nothing will happen. I wouldn't recommend buying it. they should have a display screen or show in the app what is wrong instead of two red flashing lights.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA