Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Unreliable - Avoid this model at all costs
on November 23, 2021
Posted by: Mrs Kumar
from Delaware
Currently standing in front of my replacement machine trying to fathom out what is wrong with it now.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 24, 2021
Hi Mrs. Kumar, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend removing the first machine from your smart device before attempting to pair with another device, followed by a factory reset on the Vertuo Next. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model is garbage
on December 7, 2021
Posted by: Mdot
Died in 1 year. Loud whirling sound when pod is spinning
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso business user
on April 23, 2022
Posted by: Texan
from Austin, Texas
Leaks water from the top while running from day 1. Leaks water when opening lid. Leaks water when emptying tray. Terrible product. Carafe taste results are inconsistent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, April 25, 2022
Thank you for your review. We share your disappointment regarding the leaking issues of your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling us at your convenience, to speak with a machine expert, to troubleshoot your machine. We’re available 24 hours a day and 7 days a week, for your convenience. We’re confident we’ll find a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model has Issues
on May 24, 2022
Posted by: Cj42007
from Allentown PA
I got this in December as a gift. Two months later it breaks and nespresso replaced it with the same model. The replacement was working great until today and it is dead. I contacted nespresso and they are replacing with a different model. Customer service has been fantastic so I hope this different model is better than this one. This model deserves one star but the customer service is 5 Stars!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 26, 2022
Thank you for your rating, CJ. We stand behind our brand and always put customer satisfaction first and foremost. Please don't hesitate to contact us again with any questions, comments or concerns and enjoy your VertuoPlus.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted one year
on July 12, 2022
Posted by: B82
from Florida
Loved it when it worked. I sent it off for repairs or replacement in December and the was the last I heard of it. I followed up a couple of times but didn’t get anywhere. It’s just gone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We understand you have not heard anything about the status of your repair. We have arranged a call back at the number we have on file for you from one of our Machine Experts. Call backs can occur within 24-48 hours from being submitted. However, we invite you to please contact us via our toll-free number 1-800-562-1465 for immediate assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Delicious coffee when the machine works
on July 14, 2022
Posted by: Sonia
I bought my first machine and i love the coffee I could make with it- this machine stopped working after about 2 months. I called and was able to get a new one sent to me. I used this second machine for about 3 months and it stopped working too. Definitely would not purchase again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review, Sonia. We understand your frustration regarding the Vertuo Next machine, and we are glad to see that you have spoken to our Machine Experts to replace your machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on August 11, 2022
Posted by: Katie
from Tacoma, WA
this machine is not reliable. I have had a pixie for 9 years which has worked well the entire time. This machine has had error codes on and off since the first year. It completely stopped working after year two. I would not recommend anyone buy this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 12, 2022
Thank you for your review, Katie. Your feedback is important to us and we are dismayed to learn about the technical issues you have experienced with your Vertuo Next machine. Our Machine Experts are available 24 hours a day, 7 days a week at 800-562-1465, or you may visit the Nespresso.com/help page for self-service.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on August 14, 2022
Posted by: DTrip
from Doylestown, Pennsylvania
"Upgraded" from the VirtuoPlus machine thinking this was the latest and greatest, and it just doesn't work nearly as well.
Initially I thought the coffee didn't quite taste as good, but maybe that was in my head.
The bigger problem is how fast(~2 months) it gets dirty and gets a gross burnt/ashy taste, and the cleaning cycle and cleaning liquid just can't seem to get it clean.
It's now been about 7 months and it has completely stopped working. There are only 2 of us using it on the house, avg 2 coffees each (4 total) per day. We can usually get it to work for one coffee between each cleaning cycle at this point.
We have done the full chemical cleaning with the Nespresso brand cleaner 3 times(every 2 months) and leading up to having to run it between every pod, we would run the "quick" clean probably twice a month on average.
The VirtuoPlus we had for 2 years before getting this "upgrade" and we did the quick clean maybe once every 2 months and the chemical clean every 6 months without having any issues.
The carafe size was an interesting idea, but ultimately we only used it maybe 3 times when we first got it, and decided the single cup quality was just so much better that we didn't want to keep doing the carafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA