Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Doesn't work after 1 month
on December 25, 2021
Posted by: Bob
For the 1st month, it worked half of the time I wanted coffee, then after 1 month, it totally broke down. I tried to troubleshoot it following the instruction book, not helpful at all. I can't even reset it to factory mode. I find a lot of people have the same issue when I google for a solution. I spent my whole night fixing it with endless solutions but still didn't work. Eventually, I gave up and returned it the second day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Bob. We share in your frustration and are always here to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Leaker
on June 24, 2022
Posted by: AlG
from Mount Vernon, IN
We got our daughter-in-law a Vertuo Next for Christmas. From the very first day she used it, the machine leaked into the pod holder and rarely made a full cup of coffee. I contacted customer support on her behalf. I will say they were wonderful and quickly sent out a new one. Unfortunately, it leaks also. Not all of the time, but enough to be frustrating. She has given up on it. I guess I have as well. Great coffee when it works. Just don't want that kind of adventure in the morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the leaking issues you have experienced with your Vertuo Next machine. Please contact us at 800-562-1465, and a machine expert will be happy to assist you. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in under 6 months
on June 28, 2022
Posted by: Clooney
from Chicago
I have owned many other Nespresso machines for home and office and this is the worst. 5 months and after almost 2 hours on the phone with Nespresso they replaced my machine with a different one. This machine is not good. The way the top closes on the coffee pod is very cumbersome and some people can not even do it. This wastes expensive pods. The waste bin is very small and needs emptied quickly. The look of the machine is nice but nothing else is good about this unit. Save your time and money and buy a different style of machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 29, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine and a complimentary sleeve for the capsules wasted. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next - I purchased 2 and they both failed
on July 29, 2022
Posted by: Unhappy customer
from Minneapolis
I purchased 2 of theses machines, and I’ve had 3 total replacements with the same machine. Each one broke down in some form or fashion. I have the last replacement they sent sitting on my counter not working. I’ve spent hours on the phone with this company troubleshooting and they finally just send replacements and ask me to send the faulty machine back. DO NOT BUY THIS MODEL.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Thank you for your review, Michelle. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this
on September 14, 2022
Posted by: SadNespresso
from Minnesota
I’ll start by saying I love Nespresso. When the machine works, it’s very good coffee. I’m on my second Vertuo Next machine, as the first one was replaced as it stopped brewing after a month or two. This second machine is now running into the same problems. They need to discontinue this product. There are obviously manufacturing errors they are failing to address and just continue to send you refurbished machines that eventually break.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 15, 2022
Thank you for enjoying your Nespresso selections, SIlvana. We stand behind our brand and can assure you, customer satisfaction is our highest priority. Please contact us again, 800.562.1465, and a machine expert will assist you with your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stick With the Classic Model
on September 19, 2021
Posted by: Pam
from MT
This model offers nowhere near the performance of our previous Vertuo! The dial that closes and locks the lid is SO hard to turn. The lid needs constant cleaning, or the pods will stick and not eject properly. The receptacle for used pods is much smaller than the classic machine and it accumulates so much liquid that it leaks onto counter if not emptied almost daily. The water capacity is less than the orignial version, which does not make sense for a machine that brews a carafe size serving. Also seems louder to me than the original model. I should never have given that one to my daughter LOL! Definitely going back to the other style because Nespresso makes the BEST coffee!!
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Pam.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely awful
on November 5, 2021
Posted by: Kcbird
The first machine I bought lasted 3 weeks. Then, I would put pod in, push the button and nothing. I tried the cleaning, nothing, I tried to descale it, nothing. So, I returned it and the second one must have been used bc no matter the flavor coffee I put in, it tasted like the descaling chemicals. No amount of cleaning helped. So, that one went back too. Such a bummer bc those first 3 weeks of coffee were awesome. I’ve written off Nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Casey. Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA