Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,470 Reviews)
Rating breakdown 3,470 reviews
5 Stars
2,195
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,993 out of
2,776)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
1
Problems
on November 26, 2021
Posted by: Daisy
from Arizona
honestly, the machine tends to give you issues after a couple months. mine has been leaking for quite awhile… however, nespresso has quality coffee I will admit! but it’s better to get the vertuo plus or something that may cost a little more to avoid
all the hot mess this machine will give you.
all the hot mess this machine will give you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi, Daisy. Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase, broken in a year!
on November 30, 2021
Posted by: ALS46
from Chicago, IL
I do not recommend this Nespresso machine. It broke in just a year and a month into use and the process for repair is a pain and ultimately you'll have to buy another machine to replace. Highly advise against this. Save your money and your time!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyer beware
on June 4, 2022
Posted by: Next_is_no_good
from Houston, TX
My wife and I got ours as a gift a couple of months ago. Like many next owners we started having issues only a few months in. The design is flawed and internal parts breakdown quickly. After a few months ours started leaking brown liquid out of the bottom onto our counter. Please if you’re going to get a vertuo line get anything but the NEXT it’s not worth the trouble. The customer service was good and offered a replacement. Unfortunately for us they replaced our old next with a new one so I fully expect to need another replacement in a few more months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, June 6, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away from the Vertuo Next
on January 25, 2022
Posted by: spankee2
from Aliso Viejo, CA
I originally had a Nespresso machine that lasted 5 years before the motor got so loud it was time to throw it away and purchase a new one because I love the quality of coffee these machines brew. I purchased the Vertuo Next because I was excited about having the option to brew a carafe. My first one lasted 6 months before it just completely stopped working. I pressed the button and it would turn orange indicating a malfunction, and it would occasionally leak. Customer service did a troubleshoot and we got it to work for another couple of days before it malfunctioned again. They promptly sent me a new one which only lasted 7 months. Again, I called customer service and we got it to work for 1 day before it malfunctioned again. Customer service has decided to send me a different machine, the Vertuo Plus. Hopefully this machine will not give me any problems and maybe they will work out the kinks on the Next someday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Lenny. We understand your frustration regarding your unsatisfactory experience with two of our Vertuo Next machines. We are thrilled to learn, that after troubleshooting with our Machine Experts a replacement machine is being shipped, which will contain a VertuoPlus model. Our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. Please don’t hesitate to contact us if you should have any further issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Back to the Vertuo Plus!
on November 24, 2021
Posted by: Marjorie
from Pittsburgh
I bought this a month ago for my Airbnb because I am a devoted Nespresso fan. Within one month, my guests are getting multiple error messages in one day and it is tripping the breaker. It is clunky and I hate the manual mechanism when closing the capsule compartment. Not nearly as elegant as the Next. I'm going back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Marjorie. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support and are confident we can help resolve your machine issue by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money
on November 21, 2021
Posted by: Cy
from Mesa, AZ
I bought this over a year ago. At first it was great, loved the variety of coffee, but then it started making more than a cup at a time…..the water kept pouring out. I let it sit for months and tried it again. Same results. I have tried to reset it, etc. We need to buy a second coffee maker and while I would love to use the pods I purchased, I will not waste anymore money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Cy. We understand how frustrating this can be, and we would like to troubleshoot your Vertuo Next machine. Please contact us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 4th machine in 1 year
on September 11, 2021
Posted by: Monica
from NYC
Like most other reviews, the design is flawed and works well only for a few months at a time. After my first replacement, it worked well for 6 months and then the light would turn orange and not brew. Nespresso had the nerve to send me a refurbished machine, which only lasted 2 weeks before it would over brew coffee and leak everywhere. Prior to issuing replacements, I wish they would save everyone’s time with troubleshooting. Nothing ever works and they clearly know this machine is flawed and should be improved or removed.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on December 1, 2021
Posted by: Ad
from New Jersey
In less than a year we have had to have this machine replaced FOUR times. The machine just stops working when it wants to and never lasts more than 3 months. We have been waiting for a replacement for over a week and have spent a small fortune buying coffee every single day. Huge disappointment when you spend this kind of money on a coffee machine and it ends up being useless.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Ashley. We see you've spoken with a machine expert and appreciate your patience while waiting for delivery. For additional assistance, please contact us via our toll-free number.
Written by a customer while visiting Nespresso USA