Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Average customer rating
4
(3,469 Reviews)
Rating breakdown 3,469 reviews
5 Stars
2,194
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,992 out of
2,775)
Customer Reviews for Nespresso - Vertuo Next Deluxe Bundle by Breville - Dark Chrome
Customer Rating
2
Do not recommend
on March 26, 2022
Posted by: Anonymous
from Ohio
I bought this machine about 4 months ago and it’s beginning to malfunction every time I go to brew a cup it flashes orange k have descaled and cleaned the machine numerous times I have to perform a descaling procedure almost daily to be able to brew my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Maddi
from New York NY
I received this as a gift in January. The machine stopped working after making approximately 5 coffees. The light blinks orange and machine just stops working. I had tried all the troubleshooting. Then it wouldn’t turn on the next time I tried to get it working. Nespresso gave me a real hard time on the phone. I was so upset with them I needed to hang up. It was a terrible experience and I am stuck with a machine that worked for 5 brews. I had found other people have had the same experience as me. Google all the reviews before purchasing this machine. Awful design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Maddi. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We see that we have tried to get in touch with you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 8, 2022
Posted by: cass03
from Tampa, FL
For your sake, please don’t bother with this machine. I bought my Next in December of 2021 and had to get it replaced within 2 months because it stopped working properly. Received the replacement in February and it stopped working in April. Luckily customer service was very understanding and they are sending me a different model. Hopefully 3rd time’s the charm. This machine is absolutely horrible, and I am just one of thousands who have complained about it. For the price it should last more than 2 months. I hope Nespresso will recall or discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty
on April 12, 2022
Posted by: Mad12345
from Charlotte, NC
I’ve had this machine for awhile now and have multiple issues. It leaks from under the machines like a puddle of water and water pours out the spout after I open after making a coffee. Also pretty much every morning I go to turn it on and wait for it to warm up and it gets to a certain point makes a clicking sound and flashes orange so then I have to unplug and wait it’s such a pain. I clean it regularly and have descaled it twice after having for a little over a year. So it’s obviously just a faulty product and you can tell by the other reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Even Bother!!
on May 27, 2022
Posted by: Zona71
from Tucson AZ
After 3 years, initial vertuo plus machine broke down so I was advised to try this machine. Within a month, it stopped working and would not even turn on. Called to order a replacement machine and they sent a new machine. Within 3-4wks, the replacement machine also stopped turning on altogether! Luckily, the Nespresso rep was able to help out and recommend the evoluo so that it what I am waiting on now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it when it worked
on June 22, 2022
Posted by: Anna
from Philadelphia, PA
I bought this machine and almost immediately had problems. It would stop working at least twice a week, and I wound up returning it within a month because it just completely stopped functioning. The machine wouldn't pull water from the tank and would constantly have problems.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 23, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine before it stops working
on June 24, 2022
Posted by: Kirsten
from Boston, MA
I used to love this machine! But after a year & a half it stopped working. I spent over an hour video chatting with an employee and clean it weekly. However, something is wrong with the sensors and it takes me forever to try to get a single cup of coffee. Honestly it makes me so mad every morning that it doesn’t work it’s not worth the hassle. I’d prefer a drip coffee machine at this point since at least that would work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Thank you for your review, Kirsten. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you that your comments will be sent to the appropriate team for review.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd machine, broke again
on July 3, 2022
Posted by: megsanna
from Philadelphia
Coffee is great however this machine is terrible. This is the second machine we got after the replacement since the first one broke and now this machine broke again. Completely unreliable and don’t recommend. It’s also hard to lock the lever in place
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 5, 2022
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. We are happy to learn you were able to speak with a Machine Specialist and had received a replacement machine through your machines one-year warranty, however, we recommend calling again to speak with our Machine Specialist, they may be able to offer some other options that work for you, through our Assistance Service Program. Please don’t hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA