Customer reviews from lg.com
LG - STUDIO 36” Built-In Smart Gas Cooktop with 5 burners and Griddle - Essence White
Average customer rating
3.7
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
0
Customer Reviews for LG - STUDIO 36” Built-In Smart Gas Cooktop with 5 burners and Griddle - Essence White
Customer Rating
5
High end stove without the high end price!
on June 22, 2024
Posted by: Chris740
from Texas
[This review was collected as part of a promotion.] We replaced our 10 year old gas cooktop and the technology is so good! We love how the knobs light up and the WiFi technology. The burner heats up very fast and makes cooking a breeze. The looks of the stove is also awesome with the brass burner.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DinShawnee
from Shawnee, Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this cooktop a couple of weeks ago after a lot of searching and consideration of several others. I believe this cooktop to be a very good value compared to others, with all of the latest features and an extra year factory warranty. Looks awesome and cooks as expected.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 25, 2023
We love it too! We find it to be a favorite among many of our customers. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for your honest feedback, and we look forward to serving you again. -Cazz
Written by a customer while visiting lg.com
Posted by: Bad assembly
from Nj
Verified Purchase:Yes
When I received the unit the regulator was put on but it was in the way of the draw When the repairman tried to remove it the internal piping was damaged the pipe was not properly welded to the base and it twisted
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy Jai., LG Social., July 7, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Cook Top. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Posted by: MDeWolfe
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing everything! From customer support to the appliance!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
LG 36 inch cooktop challenges
on September 26, 2024
Posted by: CharlieM46
[This review was collected as part of a promotion.] Purchased the cooktop on 21 May 24, installed in early August 24. Initially had problems with the turbo burner, flame about two feet high and orange. Tech assessed and ended up trying several different sized fittings until it worked. The other four burners have two settings, high and low. Not sure why LG bothered with a medium setting. Regardless, my wife loves it and it is beautiful. Would I purchase it again? Probably not. I would spend twice as much and get a Wolf.
Response from lg.comBy true, LG Digital Care Team, September 30, 2024
Hey there Charlie! We truly appreciate you sharing your experience with your LG cooktop. We're happy to know that your wife loves it and hope that you've all been able to make many delicious meals out of it. We're always looking to improve our appliances so they can fit your needs when first purchased, and your words help us work towards that goal. If you ever need anything, feel free to reach out to us on social media at @LGUSSupport, and we'll be happy to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Fake cast iron grates chipping
on October 29, 2024
Posted by: Hbhelm
[This review was collected as part of a promotion.] Grates are not cast iron, they have some kind of black coating that is chipping off after less than six months. LG is stonewalling about sending a replacement grate after multiple weeks of contact.
Pros: Performance
Quality
1
Features
4
Value
3
Response from lg.comBy true, LG Digital Care Team, October 31, 2024
Hey there! We want to help keep your LG cooktop looking brand new for a long time. This video (http://spr.ly/6424Srghq) can provide tips on keeping your cooktop clean after every use. So we can look into options for your current grates, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your past conversation with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com