Customer reviews from Lorex
Lorex - Bluetooth Deadbolt Smart Lock with Touchpad - Matte Black
Average customer rating
3.1
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
3
Customer Reviews for Lorex - Bluetooth Deadbolt Smart Lock with Touchpad - Matte Black
Customer Rating
1
Really let down with the
on July 27, 2026
Posted by: CHRIS R.
[This review was collected as part of a promotion.] Really let down with the performance of this lock. Lock has stopped working after a couple weeks. Lorex is usually quality products not this one
Written by a customer while visiting Lorex
Customer Rating
5
Works great
on July 11, 2026
Posted by: Amy P.
[This review was collected as part of a promotion.] Looks great and made very well. Had a a little trouble getting it connected to the app but figured it out pretty quick. Love my Lorex collection!
Written by a customer while visiting Lorex
Customer Rating
5
Good smart Lock
on June 8, 2026
Posted by: reginald c.
[This review was collected as part of a promotion.] Only had 2 glitches where autolock changed from a set 2 minutes to 5 seconds. And it switched me from Admin user to just user. Haven't had any other issues.
I wish this lock could send out an alert(notification) if a certain user comes in or any user. Overall i like this lock and would purchase again.
I wish this lock could send out an alert(notification) if a certain user comes in or any user. Overall i like this lock and would purchase again.
Written by a customer while visiting Lorex
Customer Rating
4
We have this on our
on March 18, 2026
Posted by: wade K.
[This review was collected as part of a promotion.] We have this on our entry door, and it gets a little dark after the sun goes down. It would be nice to have the numbers glow in the dark so you can see them enough to push a number to get the back light lit. Other than that, it works just like I had hoped.
Wade
Written by a customer while visiting Lorex
Customer Rating
2
Auto Unlock not working LK101-AA
on February 20, 2026
Posted by: D P.
Lorex lk101-AA 2 locks are not working for auto unlock.
1. Auto unlock area entered and left both message i am getting but when my lock still stays locked and I need to use code or key.
2. All IOS STEPS ARE FOLLOWED
3. location is always
4. backgroup app refresh is on
5. blueetooth and local network on
6. cellular data on
1. Auto unlock area entered and left both message i am getting but when my lock still stays locked and I need to use code or key.
2. All IOS STEPS ARE FOLLOWED
3. location is always
4. backgroup app refresh is on
5. blueetooth and local network on
6. cellular data on
I have already called last month and also followed all these steps.
Even , I have reset and factory reset both and setup completely again and still same issue.
What can be done now next?
Anyone has success with LK101-AA auto unlock?
Anyone has success with LK101-AA auto unlock?
Also, I already talk to your team one time still same issue.
Written by a customer while visiting Lorex
Customer Rating
5
Great dependable product! Enjoy the
on December 29, 2025
Posted by: isaiah b.
[This review was collected as part of a promotion.] Great dependable product! Enjoy the clean look.
Written by a customer while visiting Lorex
Customer Rating
2
The lock looses connectivity and
on December 25, 2025
Posted by: Doron B.
[This review was collected as part of a promotion.] The lock looses connectivity and when it is connected it is not sure weather it is locked or unlocked
Written by a customer while visiting Lorex
Customer Rating
1
Love my Lorex doorbells and cameras but the lock, not so much.
on December 22, 2025
Posted by: Jeffrey B.
[This review was collected as part of a promotion.] Part of my less than good rebiew is my fault. I missed the part that it didn't use WiFi. I was hoping the unlock as you approach feature would work better than it does. My Android phone is up to date but the lock only unlocked part of the time. I read the instructions and changed all the settings in my phone and still worked the same. Also when my phone restarted every night at midnight, the door would unlock. Keypad works as it should. Might work better with an Apple.
Written by a customer while visiting Lorex