Customer reviews from breville.com
Breville - the Oracle Jet Espresso Machine - Black Truffle
Average customer rating
4.5
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
2
88%of customers recommend this product.
(
30 out of
34)
Customer Reviews for Breville - the Oracle Jet Espresso Machine - Black Truffle
Customer Rating
5
Have to work through some kinks ..
on January 1, 2025
Posted by: Kathy
I didn't like this machine at first. It took a couple months to work through the wavy tamping issues. I just received an update, and all my tamps are now perfect. I'm not sure if it was the recent update, or if it just took this long to calibrate, but my issue was resolved with a lot of patience, and unfortunately a lot of wasted beans playing with it. Now it's magically working great, and my coffee is amazing. I can't wait for my next cup! If you know a lot about espresso machines, and have the patience to play with the settings, this machine appears to eventually get it right! I will say, the patience was worth it as it's the best espresso I've had!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Barb
Verified Purchase:Yes
Have had my Jet for a few weeks now and loving the coffee it make. I wish it would have came with better instructions. I watch a ton of videos, but it’s not the same as a manual for instructions.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Follow up review
on October 17, 2024
Posted by: Gio
Following up from my initial review, we have used the Jet daily for another 4 weeks. After an OTA update, a hot water button has been added, very nice. To begin, the coffee comes out great. I have used two different beans with the machine, the hoppers does not drop the beans smoothly as there are times when I have to “shake” the hopper or the grind isn’t completed. Also, as the temperature changes in the house, I assume it changes the composition of the beans. I have been getting notified to up the grind by 2 then take it down by 2, most disturbing is when there is no notification and the shot brew time one day runs at 22 seconds and the next day it runs for 35 seconds..some tightening up of this should be looked at, All in all, a great espresso machine, but still needs to be fine tuned. Hopefully the OTA updates will take care of this .
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Waiting for the black truffle release!
on August 30, 2024
Posted by: Blake
We have the stainless steel model and love it. Easy espresso drinks and flawless milk steaming. Best espresso machine ever.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Incredible Machine! Worthy upgrade to Barista Touch Impress
on September 18, 2024
Posted by: David
I've had the Barista Touch Impress for about six months, and I've loved it. I needed to give my machine to my mom recently, and I decided to give the Oracle Jet a try and see if it's a worthy upgrade. I'm incredibly happy with my purchase! The Jet is similar to my Touch Impress but better in every respect. Its large, beautiful display and gorgeous LED lighting make it look even better. The grinder has more settings and is more robust. I have no doubt it will handle light roasts with ease. The dosing is more consistent than that on the Touch Impress (which varied quite a bit), and the tamped puck is also cleaner. The second thermojet in the group head makes an obvious difference in producing a consistent extraction from the first shot. Lastly, the milk wand is again, much more robust, and is better at auto milk steaming. It also has a larger water tank, always nice, and you can view the level and fill it from the front, which is awesome. The ability to move the unit on wheels is great too. Lastly, the OTA firmware updates that add recipes and potentially make the machine better are awesome. I already saw several new recipes get added in my first update. The little sounds also create a premium feel as well. I'm just extremely happy with the purchase and very impressed with the unit. It makes it about as easy as it could possibly be to quickly make a consistent, great-tasting latte. And, if I ever want to be OCD about it, I can always throw a funnel on the tamped puck, WDT it, and tamp again with a third-party tamper. Doing so *greatly* improved results with the Touch Impress, and I'm going to try on the Jet as well, but frankly, it seems so consistent so far as to maybe not even need it. If you're on the fence, buy it! You will not regret it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Jim
Verified Purchase:Yes
We have had our Breville for almost a month and so far so great! The set-up process was painless and it continues to help us fine tune our grind as we use different coffee beans. We love it!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Incredible Milk Foam
on July 26, 2024
Posted by: TClanLegend
Lovely work by the Breville/Sage engineers & operations team. Classic shots in seconds, improved my wake-up routine tremendously.
For transparency, upgrading from a Bambino.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Maybe it missed the mark
on January 1, 2025
Posted by: Rad A.
I am having the machine for about a week now and... I have mixed feelings. It makes a great cup of coffee, but the minuses are way too many, and for that price point - they shouldn't be. Some of them are:
- Can't find a way to auto steam milk, without doing anything else.
- Dosing 18-22 grams? I tried everything but I can't get less than 21 grams in that basket. If you lower the tamping fan too much, then the auto-tamping is messed up or it grinds a ton. There isn't enough treads to lower that fan more. And if you try to do it, the issues mentioned above are becoming a reality. I will try with an 18 gram basked, but for the money, it had to be one included. Or just don't advertise 18 gram doses.
- No time schedule - I mean this is so simple, and cheaper machines of Breville's line up have it, why this one - which has the most processing power - doesn't? I would like to be able to turn on the machine 20-30 minutes before I make my first shot of espresso. This way when I get to it, all is nice and warm. Also why I can't program how long I want the machine to stay on? I prefer this 10 times over the leds placed on the machine to light up the working area.
- The preset volumes of the shots are wild. Double shot = 60 ml. Way too much. even if you grind 20 grams - this is 1/3 ratio, if you want something else - good luck. You need a scale and to go to manual mode or try Single+, but this one will give you about 35 ml.
Haven't tried to brew by time, but something tells me this will be timed only on the extraction, I don't think it will be timed on the grinding, which is another minus. If you have an option to grind by time, it might be easier to achieve an 18 grams or less, once you know you need - let's say 15 seconds of grinding.
- Grinding scale... there is soo much space in between the griding setting. You can turn the dial few times to get between two numbers and it shows that you moved one time, when in reality you probably moved 4 times, however this is not being shown on the screen. I wish it was much more precise
- Can't find a way to auto steam milk, without doing anything else.
- Dosing 18-22 grams? I tried everything but I can't get less than 21 grams in that basket. If you lower the tamping fan too much, then the auto-tamping is messed up or it grinds a ton. There isn't enough treads to lower that fan more. And if you try to do it, the issues mentioned above are becoming a reality. I will try with an 18 gram basked, but for the money, it had to be one included. Or just don't advertise 18 gram doses.
- No time schedule - I mean this is so simple, and cheaper machines of Breville's line up have it, why this one - which has the most processing power - doesn't? I would like to be able to turn on the machine 20-30 minutes before I make my first shot of espresso. This way when I get to it, all is nice and warm. Also why I can't program how long I want the machine to stay on? I prefer this 10 times over the leds placed on the machine to light up the working area.
- The preset volumes of the shots are wild. Double shot = 60 ml. Way too much. even if you grind 20 grams - this is 1/3 ratio, if you want something else - good luck. You need a scale and to go to manual mode or try Single+, but this one will give you about 35 ml.
Haven't tried to brew by time, but something tells me this will be timed only on the extraction, I don't think it will be timed on the grinding, which is another minus. If you have an option to grind by time, it might be easier to achieve an 18 grams or less, once you know you need - let's say 15 seconds of grinding.
- Grinding scale... there is soo much space in between the griding setting. You can turn the dial few times to get between two numbers and it shows that you moved one time, when in reality you probably moved 4 times, however this is not being shown on the screen. I wish it was much more precise
I understand the machine is made to be simple. But it's way too simple with no manual way to do anything about it through the software of the machine. I don't understand why so many options are left out. Hard to justify the price. Hopefully those over the air updates can actually fix some of the short comings
Response from breville.comBy Customer Service, January 2, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com