Customer reviews from samsonite.com
Samsonite - UpLIFT HS 20" Expandable Carry on Spinner Suitcase - Silver Shimmer
Average customer rating
4.5
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
35
4 Stars
8
3 Stars
3
2 Stars
0
1 Star
2
76%of customers recommend this product.
(
13 out of
17)
Customer Reviews for Samsonite - UpLIFT HS 20" Expandable Carry on Spinner Suitcase - Silver Shimmer
Customer Rating
1
The warranty means nothing
on January 11, 2025
Posted by: Alex S
from Los angeles
My carry on luggage has a defective zipper which opens up and I learned this right before my trip. I tried to use the warranty to get it repaired or replace but they have made it impossible hard by asking for model number or SKU which isn't easily accessible. Also, they require a shipping fee.
I am throwing the luggage away, it's not worth the time or expense to use the warranty.
DON'T BUY SAMSONITE products as they don't stand by their products and the warranty they offer means nothing if it's made so difficult and expensive to be used. I have no choice but to trash a never used luggage!
I am throwing the luggage away, it's not worth the time or expense to use the warranty.
DON'T BUY SAMSONITE products as they don't stand by their products and the warranty they offer means nothing if it's made so difficult and expensive to be used. I have no choice but to trash a never used luggage!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: lakedoc
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the fact it is so lite but roomy inside. I am 75 and have to lessen my load to lift in the overhead bin.
Written by a customer while visiting samsonite.com
Posted by: MARKL
from Bakersfield, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I used it recently in a flight and was very light and efficient to maneuver. Best purchase ever.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Lightweight, but expander design is bad
on December 11, 2024
Posted by: JenniferZane
Received suitcase, but will be returning, mainly due to the expander design.
In my previous Samsonite suitcase, the expander is within the compartment. So if you expand the luggage, you can put more items inside that compartment and still secure the inner flap so nothing falls out.
In the Uplift design, the expander zipper is OUTSIDE of the inner flap that secures your items. So basically all the items you put in the expanded section is secured by nothing, because the extra items will be on top of the inner flap. So all items in the expansion layer can fall out if you open the luggage with the wrong side facing up.
On the bright side, everything else is good. The suitcase is very light and rolls well.
In my previous Samsonite suitcase, the expander is within the compartment. So if you expand the luggage, you can put more items inside that compartment and still secure the inner flap so nothing falls out.
In the Uplift design, the expander zipper is OUTSIDE of the inner flap that secures your items. So basically all the items you put in the expanded section is secured by nothing, because the extra items will be on top of the inner flap. So all items in the expansion layer can fall out if you open the luggage with the wrong side facing up.
On the bright side, everything else is good. The suitcase is very light and rolls well.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 16, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: lakedoc
from mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like it light weight. I am 75 and have to lessen my load to lift in the overhead.
Written by a customer while visiting samsonite.com
Posted by: Rutherford
Verified Purchase:Yes
[This review was collected as part of a promotion.] More room than I thought possible, sleek and super light
Written by a customer while visiting samsonite.com
Customer Rating
5
Carry-on with Ease
on November 13, 2024
Posted by: AidaDLR
from California
[This review was collected as part of a promotion.] Have just used the carry-on in my trip yesterday and it very well served its purpose. Was able to fit 3 days worth of clothes and necessities. Very satisfied
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AidaDLRb
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] A light carry on that can bring your whole week’s worth of clothes and necessities
I would recommend this to a friend!
Written by a customer while visiting samsonite.com