Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
432
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
8
94%of customers recommend this product.
(
352 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Posted by: Imran Shahzad
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of best professional business laptop I have used ever
Written by a customer while visiting lenovo.com
Posted by: Coastal Fed Tech
from Newport, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The perfect laptop for on the go. Eco friendly and long lasting battery. This laptop is rugged yet petite, and packs plenty of power for your daily workload.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Randy Craigo
from Northern Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received as a new PC at work, upgraded from an older X1. Like the i7 processor is a workhorse, upgraded to a 1TB NVME drive just for storage and adding VMs. I run alot of software that tends to be memory intensive for monitoring servers and infrastructure and this handles all of these requirements and have plenty of processing power left over.
Written by a customer while visiting lenovo.com
Posted by: milanbrian
from Austin, Tx
Verified Purchase:Yes
Never have I ever had a brand new laptop show up and not work. Started the set up and it stopped working. Maybe I got the prank laptop. Oh well I guess you win some and loose some. Hope the best for future customers.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 12, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Nice looking laptop, QC is definitely lacking….
on September 13, 2024
Posted by: chrebowm
Verified Purchase:Yes
Laptop performance is decent, however, the touchpad is beyond cheap. I have a $500 laptop from 7 years ago that has a much better touchpad. Needless to say, I returned for a refund.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, September 16, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: nopez
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best laptop, already recommending to colleagues and friends. Great portable size, fast, secure and love the carbon matte finish.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: Mpas
from MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light, good speed, clear display, decent speakers, great battery life
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: ChuH
from Guam
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looking for lightweight and performance. This the laptop to get.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com