Customer reviews from jbl.com
JBL - Quantum 910X Wireless Gaming Headset for Xbox, PC, Switch, PS5 and PS4 - Black
Average customer rating
4.4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
26
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
3
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Quantum 910X Wireless Gaming Headset for Xbox, PC, Switch, PS5 and PS4 - Black
Customer Rating
2
Not comfortable for long play
on June 2, 2024
Posted by: cjn1
Decent quality but too heavy so that when you lean forward or backward it will fall off. Also will hurt ears after an hour or two with them on.
Response from jbl.comBy Customer Support, June 3, 2024
Thanks for your feedback. We are always looking for ways to improve. If you have any other concerns with your headphones, please contact us to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Great headset for gaming!
on April 14, 2023
Posted by: Cmora024
from Hialeah, Florida
[This review was collected as part of a promotion.] The cushions on the headset are great, the only issue I had with them is that after wearing them for a while, it does get kind of hot. This is more because I wear glasses, but they are a little tight on my face and it squeezes my glasses in. Not being able to fully use the Quantum Engine on a Macbook is pretty disappointing. Most gaming is on a PC, but limiting the availability is a bit of a let down. The quality of the audio is great, but the head-tracking and spatial audio do seem to lose quality when the dongle is connected to a gaming console. The mic also seems to lose quality when connected through the dongle. The quality of the audio and mic are very crisp when connected through the. 3.5mm cable. Although these are great headset, I feel like the price, mixed in with the audio/mic quality when connected through the dongle leave much to be desired.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Charging
on February 13, 2025
Posted by: Xboxfanboy
Don't lose the charging cord it comes with. Hard to find one which will fit. Have 10 usbc cords around the house none fit. So sorry I'm mad rn 1 star so you can fix that.
Response from jbl.comBy Customer Support, February 14, 2025
We appreciate you taking the time to provide your feedback. We want to help, and we encourage you to contact us at your earliest convenience so we can assist you further.
Written by a customer while visiting jbl.com
Customer Rating
5
A great gaming experience
on April 20, 2023
Posted by: Happy Ears
from Pennsylvania
[This review was collected as part of a promotion.] Received the new JBL Quantum 910x wireless headphones last week and have been impressed with them ever since.
Well packaged and include everything you need, including a nice bag to keep your headphones and accessories in, see pictures.
The headphones themselves are well padded and very comfortable. The flip up to mute microphone is a nice and convenient option and the battery charge lasts plenty long.
The sound quality is exceptional and the spatial tracking works very well, giving an entirely different perspective to game play if you’ve never used it before.
I would definitely recommend these to anyone looking and hope they last me for years!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Killer looks and Sound!
on April 19, 2023
Posted by: Mark365
from San Antonio, TX
[This review was collected as part of a promotion.] Just want to say that these headphones blew me away with sound, design, and long battery life. I love how quick they connected to my Xbox Series X and after that I was gaming in my living room for hours. Got in on a party chat with my friends and they heard me loud and clear. No static and they had plenty of volume for any game. Played some Halo Infinite and some Forza Horizon. The sound had some good punchy bass and had a great surround sound feeling. Even tried some Apple Music songs and the 50mm drivers really hit some good highs and mids just right. No complaints in the sound area. Back to party chat. I loved the feature of flicking up the mic to mute. Turns red when muted. Super convenient when you need a bathroom break. Lol Also cool that you can independently switch the sound of the game chat/game sound on the headset. Pretty nifty. The material for the cushion is really good quality and never bothered me when I was gaming. Super comfy. Came with all the accessories you would need for Pc, Xbox, PlayStation, Nintendo Switch, Mac, and mobile. Cool little feature also is that you can charge them and game at the same time. If I had to give it a negative.. The little dongle is small and can get lost if you misplace it. But overall a solid pair of killer headphones. Now back to gaming!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Comfortable, Powerful, and chock full of features
on April 20, 2023
Posted by: GTVH
from Central California.
[This review was collected as part of a promotion.] The packaging was well thought out and assembled with quality material. It's a great feeling to get ahold of a quality new product. Details were paid attention to and removing all the cords, adapters, and the headphones themselves, along with their storage pouch was satisfying. Cables are made of a premium feeling material and feel like they will hold up to normal wear and tear. USB and wireless dongles feel tight, with no creaks. The headset itself has wonderfully comfortable earpads and headband material. After hours of use, this headset is nonfatiguing. It sits comfortably on my head and around my ears, causing minimal discomfort. No complaints with extended use. The sound produced is robust and satisfying. It may not be loud enough for those with types of hearing damage, however, but I found it to be adequate. The mic picks up my voice very well and produces a natural sound for others to hear. It flips up and has a satisfying click to indicate mute and a red-led visual queue. It feels well-built and again feels like it will stand up to normal wear. Buttons, volume wheels and the on/off slider switch all feel solid and are nice to use. Detail to such things makes any product feel better. Aural positioning in game is wonderful. with ANC turned on, these things put you in a quiet environment that helps immerse yourself into whatever you are playing. Head tracking works as expected and is nice. Talk-through works reasonably well and allows you to carry on a conversation if needed without stopping what you are doing. Connecting to the supplied USB wireless dongle was easy and quick. The connection was solid and I experienced no dropouts or lag in the audio. This rig comes with multi-zone lights and will put on a light show if desired It's all customizable within the JBL QuantamEngine app. The app provides access to all the settings and customizations you could want, and then some. Descriptions of functions are present and it's easily understood. It's a well-thought-out app and integrates beautifully with the headset. When turned on, the spatial sound makes quite a difference in audio reproduction and is a joy to experience. game and master volume dials on the headset let you get the audio set to your liking. This is a very competent entry into the gaming headset space. Very much recommend it to anyone looking for premium material, immersive sounding, and all the options you could want. The box has a quote on its front, Sound is survival. Agreed. Put this on your head and enjoy hours of noise canceled, 7.1 surround, environment rendering audio bliss.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Game chat issues
on April 22, 2023
Posted by: Axl323
from Los Angeles, CA
I just got them and i have been having game chat issues. I got to mess with the wheel in order to hear the game chat. Game chat sometimes sounds very low
By Customer Support, April 22, 2023
Thanks for taking the time to provide feedback on our JBL Quantum 910X. Please try to increase the volume of the game chat through the game/chat dial control of the headphones, and make sure to increase your in-game voice chat volume. The headphones should be connected to your XBOX via 2.4GHz USB wireless dongle, as this feature will not work when connected using a 3.5mm audio cable. We would also like to work with you directly by contacting our customer support if the issue continues.
Written by a customer while visiting jbl.com
Customer Rating
1
Sucks
on May 4, 2023
Posted by: Jsut
Sucks honestly nothing like what I thought it would be sound quality is awful such a shame
By Customer Support, May 4, 2023
We appreciate you taking the time to provide feedback on our JBL Quantum 910X. We understand that its performance didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any queries or issues about your device, please contact us via our official website or toll-free hotline.
Written by a customer while visiting jbl.com