Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell Case for Samsung Galaxy S23 Ultra - Lichen the Trek
Average customer rating
4.3
(331 Reviews)
Rating breakdown 331 reviews
5 Stars
245
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
28
86%of customers recommend this product.
(
210 out of
245)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell Case for Samsung Galaxy S23 Ultra - Lichen the Trek
Posted by: walt
Verified Purchase:Yes
im very upset. second OtterBox purchased same results. the Samsung 24 has curved screen cracked on curve again now have to replace again I wish they just said it will not protect curved edge
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, April 17, 2025
Hello Walt! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: JustTJ
Verified Purchase:Yes
As advertised . Does the job. Instructions were less intuitive than an old person with poor eyesight needs.
Written by a customer while visiting otterbox.com
Customer Rating
5
Excellent Products, Great Prices worth it!!!
on September 28, 2025
Posted by: Anonymous
Verified Purchase:Yes
Been using Otterbox products for 5years . completely satisfied with durability of cases and none of phones or tablets have ever been damaged. Excellent protection when dropped. Recommend for all
your devices.
your devices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Roll Tide
Verified Purchase:Yes
Awesome service as always and website is also very easy to use to find what case you need/want
Written by a customer while visiting otterbox.com
Customer Rating
1
The hard plastic that holds the phon broke withit
on December 22, 2025
Posted by: Anonymous
Verified Purchase:Yes
Would be nice for them to warranty. It send me a new one
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Wireless charging
on February 14, 2023
Posted by: Edward
Great case have used the defender series for years and never had a screen get damaged or case cracked. My phone gets dropped or knocked off something at least 2 to 4 times a week. Was concerned it would not charge on the Samsung charger, however if phone is placed on its side and not standing charging is not an issue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn't charge wirelessly
on February 13, 2023
Posted by: EGWT
Doesn't charge wirelessly. Was advertised that it would work. Using a samsung wireless charger on S23 Ultra
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Hey there! We're very sorry for any disappointment you've had with the Defender Series Pro case for your Galaxy S23 Ultra. However, we have thoroughly tested and confirmed this case will work seamlessly with any of our Qi wireless chargers. Since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's charger. We appreciate you taking the time to share this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Mediocre quality from Otterbox
on March 26, 2023
Posted by: Stumanchu
Kind of expected more from otterbox. I like everything about the cases except on this they completely left out any protection for the stylus port on the phone. I can tell already this is going to be a point of failure being that it's completely uncovered. Come on guys, this is supposed to be your rugged, heavy duty case. This is a weak attempt and you seem to be floundering with creating a better phone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hey there! We're sorry to hear that our case did not rise to meet your expectations. Our Defender Series case is one of our best cases, and has been tested by our Otter Engineers so that we know it will help to keep your device safe. We appreciate your feedback regarding this case, though, and we will be sure to pass it along to the correct teams for you. In the meantime, if you have any other questions or concerns regarding our products, give us a ring at 1-855-688-7269; we would be happy to help how we can.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com