Customer reviews from lenovo.com
Lenovo - ThinkPad E16 Gen 2 16" Laptop - Core Ultra 5 with 16GB Memory - 256GB SSD - Black
Average customer rating
4.7
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
64
4 Stars
9
3 Stars
4
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
59 out of
61)
Customer Reviews for Lenovo - ThinkPad E16 Gen 2 16" Laptop - Core Ultra 5 with 16GB Memory - 256GB SSD - Black
Posted by: rania2028
from Nv
Verified Purchase:Yes
Bought two, they have both crashed several times, concerning
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, July 23, 2025
Hello Rania,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad E16 Gen2. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on both the devices that you purchased. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad E16 Gen2. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on both the devices that you purchased. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Blake63
from Milton,Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great computer for the price ! Definitely a game changer from desktop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Fglez
from Florida
Verified Purchase:Yes
So far less than a month and tons of issues. Video not working, glitches
Response from lenovo.comBy Thomas DSouza, Lenovo, July 17, 2025
Hello,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad E16. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues within a month of use. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad E16. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues within a month of use. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: sbbb1
from Omaha NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good laptop. Little bulkier/heavier, however I've liked it. I thought I needed the next size up however this has been good. I was coming from a 17" screen. Seems to be great so far.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Sudhir Kulkarni
from Pleasanton CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to install and get started with this machine.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: ELR1
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This PC provide a great combination of speed and power, as well as affordability.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: GarECM
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's alright, it did freeze up on me a few times but for the most part its good.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, July 9, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We are so glad that you are happy with our product and services. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
If you face the freezing problem frequently, we request you to contact our customer support team at 1-855-253-6686 Option #3.
Thanks again.
Sincerely,
Poornima_Lenovo
If you face the freezing problem frequently, we request you to contact our customer support team at 1-855-253-6686 Option #3.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Chipo
from Marietta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazingly powerful and flexible laptop. We have multiple at our church
I would recommend this to a friend!
Written by a customer while visiting lenovo.com