Customer reviews from whirlpool.com
Whirlpool - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black
Average customer rating
3.5
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
41
4 Stars
24
3 Stars
10
2 Stars
6
1 Star
24
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for Whirlpool - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black
Customer Rating
1
Terrible design, push button keeps braking!
on September 14, 2024
Posted by: CM24
from Florida
Microwave lasted about four months it actually stop heating, the company has replaced it twice in two weeks because the push button keep breaking, my last one was installed yesterday Friday and today Saturday, yes the next day, it broke again!! Terrible design, when it worked it heat up fine no problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 17, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 593268.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Breaks easily
on August 29, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] The microwave has given us nothing but trouble since we got it. The push button to open the microwave broke on the first day. Once we got that fixed, within a week the glass on the microwave door shattered while we were taking food out of the microwave.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 585835.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad latch system
on September 1, 2024
Posted by: Mmartinez
from Orlando, FL
Microwave was installed as part of my warranty. Took 2 weeks to finalize the delivery and installation and only lasted 3 days unfortunately the door latch broke and I have food stuck inside until they are able to troubleshoot it or change it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 586930.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
One Draw Back
on October 23, 2024
Posted by: MamaD
from N Houston, TX
[This review was collected as part of a promotion.] Purchased new home and this microwave was already installed. The only reason I did not give a 5 star rating is because of the requirement to hit stop and unlock before the door will open. Therefore, you cannot pause to stir and the pickup where you left off. You have to reprogram the time.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not worth the money
on December 29, 2024
Posted by: Kooter
Door button is nothing but a problem. Door hangs up on unlocking. Turntable support ring is too small and causes things to tilt when removing. Could be a safety issue with hot liquids
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 31, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 649443.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 31, 2024
Posted by: Ank24
[This review was collected as part of a promotion.] Microwave stopped working after 2 days of installation. Doesn’t heat food anymore
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 31, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 650473.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't Bother
on March 15, 2025
Posted by: lee432
[This review was collected as part of a promotion.] This microwave lasted about three weeks after installation and then the button that opens the door broke. The good news: Whirlpool is replacing the microwave and installing a new one. The bad news: it's the same model. This is our THIRD Whirlpool microwave since June of 2023. The first one lasted 20 months and of course we were out of the 12-month warranty. Because our microwave is a built-in with a trim kit, we are limited as to what we can buy, so we bought another Whirlpool model that fit our space. But when this one goes, we'll look for something else and make it work somehow. What happened to Whirlpool quality??
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 694415.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Attractive Garbage
on September 3, 2024
Posted by: Michigan Mom
from Michigan
I wish I had read the reviews before purchasing! The latch broke the first time I used it. I will be returning it tomorrow with my son’s dinner trapped inside, having had it less than 12 hours. Incredibly disappointing and I have to drive another two hours round trip to return it. Never again, Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587977.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com