Customer reviews from kitchenaid.com
KitchenAid - 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking with Steam Clean - Black Stainless Steel
Average customer rating
2.8
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
10
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
13
23%of customers recommend this product.
(
3 out of
13)
Customer Reviews for KitchenAid - 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking with Steam Clean - Black Stainless Steel
Customer Rating
1
Disappointing
on January 18, 2025
Posted by: MikeB51
from Denver
Bought in fall 2020, this microwave has broken down when it should have given us many years of reliable service. It stops after a few minutes of cooking, the screen goes dark and that’s it, no more cooking until it repowers on its own after a few minutes. Repairs, if possible, would be very expensive. Disappointing outcome for a type of appliance that usually works for many years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 659098.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen Aid
on January 21, 2025
Posted by: Sue&Bob
[This review was collected as part of a promotion.] So far, so good. The first Kitchen Aid we’ve owned. Works very good so far & we can read the keypad when it’s late in the day. We couldn’t do that with our previous microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible
on June 22, 2025
Posted by: BlueEyes1
After reading all the reviews here...I need to give my review about this microwave. So other than the loud slamming of the door. Now the humming noise. Less than 3yrs old.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 23, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 741882.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Piece of Junk
on June 22, 2025
Posted by: pharmgirl14
Third microwave bites the dust--this time in 2.5 years. I am disgusted to be dealing with this again and to be without a microwave. KitchenAid knowingly sells junk for the landfill. Clearly, from reading reviews, this microwave is a problem, so why is it still available for sale?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 23, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 742035.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ok
on July 24, 2025
Posted by: Disappointed990i09i
[This review was collected as part of a promotion.] Generic microwave, does not even have full numeric key pad to enter time for cooking or timer
Response from kitchenaid.comBy Branded Team, Consumer Care, July 25, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Microwave model/serial number, and reference Case # 756806
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No 0-9 buttons
on August 12, 2025
Posted by: jw59
There are no numbers, so you can't set the timer to the exact time you need or the cook time to an exact time. What a dumb design. I never thought I would need to look at that as I have never seen it on another microwave. Don't waste your money. I'm looking to replace it now. Kitchen Aid I'm disappointed.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 766481
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on August 30, 2025
Posted by: MargiePo
[This review was collected as part of a promotion.] I am not totally happy with this model. First of all, it didn't fit the built-in space where the original Kitchen Aid microwave was installed when we bought this new house in 2003. It bewilders me why the size had to change.
Secondly, there are no screws to hold the inlet cover which fell off the first time I wiped that side. So it's sitting on the counter. It happened after hours last Friday so we will call you to send the appropriate screws.
Thirdly, the turntable is a bit wobbly and is difficult to center.
Also, I don't like the Stop feature before opening the door.
Secondly, there are no screws to hold the inlet cover which fell off the first time I wiped that side. So it's sitting on the counter. It happened after hours last Friday so we will call you to send the appropriate screws.
Thirdly, the turntable is a bit wobbly and is difficult to center.
Also, I don't like the Stop feature before opening the door.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 2, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 788637.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Microwave with great featured
on July 29, 2024
Posted by: Travelingmanrv
[This review was collected as part of a promotion.] Replaced our 6 year old Kitchen Aid and this one is better than the old one.
The dual locking door is not an issue and just makes you pay attention.
The dual locking door is not an issue and just makes you pay attention.
Written by a customer while visiting kitchenaid.com