Customer reviews from kitchenaid.com
KitchenAid - 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking - Stainless Steel
Average customer rating
3.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
17%of customers recommend this product.
(
1 out of
6)
Customer Reviews for KitchenAid - 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
What’s up with KitchenAid microwaves??
on September 26, 2024
Posted by: Aggravated New Owner
from Baton Rouge, LA
We just purchased a home with the model that this one replaced (KMCS3022GSS2). It is exactly 5 years old (Manufactured in 2019) and it is now no longer working…one day started arching and nearly caught fire. I’ve never owned a microwave in my life that did this, let alone stop working after such a short time. Very frustrating.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 27, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 599484.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
UNACCEPTABLE durability and longevity. Don't buy.
on December 26, 2024
Posted by: VeryUnhappyFormerCustomer
from Leander, TX
I (regrettably) purchased this microwave as part of my Toll Brothers new home appliance package for my new home in April 2019 (Jan. 2019 manufacture date) and it has ALREADY failed. Completely unacceptable given the premium 5x price tag. Other microwaves that I've owned made by competitors were MUCH more durable and were operative for a significantly longer timespan. Do better KitchenAid. Much, much better. I was previously a loyal customer given the performance of some of my other KitchenAid appliance purchases.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 647902.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Miss The Previous Model
on December 4, 2024
Posted by: Moface
[This review was collected as part of a promotion.] I liked my former model better. I cannot figure out how to do the time and I cannot figure out how to do 20 seconds -- all it shows are minutes no numbers just to do seconds
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 9, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 635663.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Be prepared for failure.
on January 22, 2025
Posted by: TRB33
from Greensboro, NC
I've owned two KitchenAid Microwaves since 2017. They both lasted 3-4 years and then died. In both cases the paint started peeling on the inside within a short period of time. I really hesitate to buy another one. Based on reading this reviews other people have had the same issues. Very disappointed!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 27, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 661429.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Glorified clock
on April 9, 2025
Posted by: Annikakall
from Denver, CO
Microwave crapped out after 3 years and will not work. At this point its a glorified clock
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 706671.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Microwave with great featured
on July 29, 2024
Posted by: Travelingmanrv
[This review was collected as part of a promotion.] Replaced our 6 year old Kitchen Aid and this one is better than the old one.
The dual locking door is not an issue and just makes you pay attention.
The dual locking door is not an issue and just makes you pay attention.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible product
on December 9, 2024
Posted by: Al Bo
Purchased this Microwave in Oct. 2022 (KMCS1016GSS) from BestBuy. lasted 25 months. I bought it as a replacement for the one I installed in my home when I build it in 2004.So, I was happy to have gotten twenty years of service out of it; Little did I know that I would only get two years out of the new on
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 638275.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect size
on December 16, 2024
Posted by: Working magician
[This review was collected as part of a promotion.] This new microwave works beautifully. It was a replacement for the first one, same model, that was defective.
Written by a customer while visiting kitchenaid.com