Customer reviews from https://www.asus.com
ASUS - ExpertWiFi EBR63 AX3000 Dual-Band Wi-Fi 6 Router - White
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - ExpertWiFi EBR63 AX3000 Dual-Band Wi-Fi 6 Router - White
Customer Rating
1
Asua will not cover the cheap stand under warrant.
on December 26, 2023
Posted by: Cbelt
Frequency of use:Daily
Verified Purchase:Yes
Great Router the stand broke the first time I use it.
Response from https://www.asus.comBy CLM, December 11, 2024
Dear Cbelt,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections that ensure each product is trouble-free, and are built to last. The broken stand is a random problem. ASUS provides warranty coverage for the product. However, accidental damage is not covered. However, if the broken stand is a factory defect, we recommend you send the product in for service to determine the root cause so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections that ensure each product is trouble-free, and are built to last. The broken stand is a random problem. ASUS provides warranty coverage for the product. However, accidental damage is not covered. However, if the broken stand is a factory defect, we recommend you send the product in for service to determine the root cause so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Itoldyaso
Frequency of use:Daily
Verified Purchase:Yes
My ISP plan provides 300 MPBS download speed. With my old router, I would be lucky to get 15 MBPS. Since I purchased the ASUS EBR63 router, I can pull speeds into the 200s, which is very good for my Internet usage needs. Product setup couldn't be easier once I downloaded the app. I have since purchased an ASUS range extender to cover the second floor of my home. I Recommend ASUS products over the competition.
Written by a customer while visiting https://www.asus.com