Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Smart Front Load ENERGY STAR Gas Dryer with Steam Capabilities - Silver
Average customer rating
4.1
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
45
4 Stars
18
3 Stars
6
2 Stars
3
1 Star
8
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Smart Front Load ENERGY STAR Gas Dryer with Steam Capabilities - Silver
Customer Rating
5
Great Performance
on July 28, 2026
Posted by: Shawn7
[This review was collected as part of a promotion.] Dryer is excellent and performs very well and efficient. The operation is with minimal noise and it is great.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Definitely the worst appliance that I've ever owne
on July 23, 2026
Posted by: Big Chief 67
[This review was collected as part of a promotion.] I've owned this product for five months and I've had six repair visits for the same issue. The dryer will just start making a horrific squealing noise at random times. It doesn't seem to matter what type of load. Whirlpool uses this company called Diamond Factory Service whose only business is to service Whirlpool and Maytag products supposedly this is a separate company but just seems like a way for Whirlpool to pass the buck. When the dryer runs it is alright. The moisture sensing can be problematic at times with certain fabrics where it will turn off two minutes after putting my exercise clothes in there. If I could attach a video of what the dryer sounds like I would as it is a horrific sound and its unbelievable that they can't figure out how to fix it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We value your time and would like to look into the concerns with your Dryer.
We have a handy Owner Center that can help with information on noises that can occur in your Dryer.
http://spr.ly/6426BELZDY
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6427BELZDl
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428BELZDm
Instagram: http://spr.ly/6429BELZDW
Live Chat: http://spr.ly/6420BELZDo (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347948.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on noises that can occur in your Dryer.
http://spr.ly/6426BELZDY
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6427BELZDl
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428BELZDm
Instagram: http://spr.ly/6429BELZDW
Live Chat: http://spr.ly/6420BELZDo (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347948.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Shocking side issue with steam feature
on July 22, 2026
Posted by: LRKenn
[This review was collected as part of a promotion.] Shocked the ‘steam’ feature drips out from bottom of door, unless you have the equivalent of 3 large bath towels. I would not have purchased the extra cost function if I knew the requirements.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Dryer and works quickly
on July 22, 2026
Posted by: tpowell1591
[This review was collected as part of a promotion.] Works well and was easy to install, steam works well for wrinkle removal
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ease of use/efficient
on July 22, 2026
Posted by: Mikere
[This review was collected as part of a promotion.] Easy to use; has all the options we need; gets the job done efficiently.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Does a great job!
on April 2, 2026
Posted by: Michael@27
from Oxnard, CA
[This review was collected as part of a promotion.] We bought this unit several months ago to replace a stacked washer/dryer combo. This unit has a larger capacity, and includes a number of features that allow for attention to very specific fabrics.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Work horse
on March 20, 2026
Posted by: Brokedryer
from Chicago
[This review was collected as part of a promotion.] Handles large loads with no problem and very quite
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too complicated/controls/start process
on March 15, 2026
Posted by: KGRR
from Torrance, CA
[This review was collected as part of a promotion.] Too complicated to get to proper settings. Does not dry thoroughly unless I take time to change setting. I still cannot figure out to even start up a cycle without at least 3 tries. No appliance book/instructions.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 18, 2026
Hello,
Thank you for your review. We regret to hear that your XXXX is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935293.
For your convenience, we have included a link for the Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11685647-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/cycle-guide-w11733998a-cg.pdf
We hope this information is helpful.
Christy T
Whirlpool® Connected Care Team
Thank you for your review. We regret to hear that your XXXX is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935293.
For your convenience, we have included a link for the Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11685647-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/cycle-guide-w11733998a-cg.pdf
We hope this information is helpful.
Christy T
Whirlpool® Connected Care Team
Written by a customer while visiting whirlpool.com