Customer reviews from Samsung US
Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6
(4,021 Reviews)
Rating breakdown 4,021 reviews
5 Stars
2,983
4 Stars
660
3 Stars
200
2 Stars
86
1 Star
92
82%of customers recommend this product.
(
701 out of
851)
Customer Reviews for Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
3
Not too happy with it so far
on July 26, 2024
Posted by: Casslee
from Texas
Expertise:Intermediate
I got the watch yesterday and finally had it set up today. It went from 72% to 50% in about 30mins for the setup. Then after i got it set up i received an alert that it was hot. It went into SOS MODE until cooled. I continued on with the set up trying to delete some of the apps and widgets. About 10mins into that another temp notification. The watch itself was "hot" to the touch.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, September 17, 2024
Thank you for taking the time to provide us with your honest feedback, Casslee. Your input is incredibly valuable to us as we continuously strive to enhance our products and services. It appears that you reached out to share your experiences with the Galaxy Watch7, and we are grateful for the opportunity to address your concerns. We've noted your observations regarding the watch running hot and experiencing battery drainage. It is entirely possible that these two challenges are related, and we are committed to assisting you in resolving this. When it comes to the performance of our Galaxy devices, including phones, tablets, smartwatches, and earbuds, it is important to recognize that they are designed to function optimally within a specific temperature range. While it is normal for these devices to generate some warmth during activities such as charging, it is essential to understand that this should not have a detrimental impact on the overall lifespan or functionality of the device. However, if your devices are consistently becoming excessively warm, it could potentially lead to operational issues. We want to ensure that you can continue to enjoy a seamless experience with your Galaxy Watch7, and we are here to provide you with the necessary support. To assist you in maintaining your devices within their normal operating temperature, we have included a guide in the link attached. This guide offers practical tips and insights to help you optimize the performance of your Galaxy Watch7 while ensuring that it operates within the recommended temperature parameters. If you require any further assistance or have additional feedback to share, please do not hesitate to reach out to us at Samsung Support. Thank you once again for your valuable input, and we look forward to supporting you in any way we can. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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Written by a customer while visiting Samsung US
Customer Rating
4
All my favorite Facer watchfaces cannot be used
on July 27, 2024
Posted by: Moische
from Delray Beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
Facer no longer works with Samsung 7 or ultra. The watchband is very comfortable and fits well.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Scrapsworld
from Ponte Vedra, FL
Expertise:Intermediate
Verified Purchase:Yes
Slightly better than the watch 6, which is a great smart watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Watch is nice looking, but battery doesn't last
on July 27, 2024
Posted by: DenverJack
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
Battery does not last more than 12 hours. I have turned all of the apps and app notification off and the battery does not make more than 1/2 a day
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, July 28, 2024
Thank you for providing your valuable feedback. We appreciate all feedback as we strive to provide our customers with the best service and products possible. We've noticed that you are contacting us regarding the battery life of your Watch7. We are glad to hear that you are pleased with the appearance of your watch. Below is a link that should assist you in prolonging your battery life. If you require further assistance, do not hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Craig
from Wyoming
Expertise:Intermediate
Verified Purchase:Yes
Watch battery keeps dying. I have it on power save mode and still dies.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, September 17, 2024
It's great to hear from you, Craig. Your feedback is invaluable to us. It looks like you reached out to share your thoughts about the new Galaxy Watch7. The Galaxy Watch7 is designed to elevate your daily fitness and wellness routines. Whether you're running, cycling, or engaging in any other physical activity, the Galaxy AI tracking feature is there to support you. By comparing your current performance to your previous achievements, the Watch7 helps you identify areas for improvement and progress, enabling you to perform at your best every day. With its sleek design and advanced features, the Galaxy Watch7 is more than just a timepiece – it's a personal fitness companion that empowers you to push past your limits and achieve your wellness goals. We want to help make sure you enjoy all the features this watch has to offer. The first thing we recommend is making sure that your watch is up to date with the latest software version available. Check out the link for additional options to help enhance your battery performance. If this continues to be your experience, please reach out to us at Samsung Support so that we can look further into this. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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Written by a customer while visiting Samsung US
Posted by: M Burns
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Very disappointed in the battery life. Doesn't even last a day. And it will not charge on the back of my Z fold 6 nor my S24.The newest updates are fine, but my need of a watch that last at least 2 days is not. I will be returning it.
No, I would not recommend this to a friend.
Features
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Hank
from California
Expertise:Expert
Verified Purchase:Yes
Frankly I think it is a better watch than 3 and 5 Pro due to being light in weight, thickness and the sapphire crystal for display. The only challenge is using wireless power share to charge it. Also the battery life is not more than 24 hours. Samsung touts the sleep apnea feature of the watch but that cannot be used due to the battery life if you are fitness and Samsung Health user.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Suresh
from Austin
Expertise:Expert
Verified Purchase:Yes
Poor battery backup and look and size is good fit.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, July 28, 2024
Hi Suresh. We appreciate you reaching out to us to provide your honest feedback on your Watch7. We see that you are reaching out regarding your battery. There are various reasons why your Galaxy Watch might be experiencing battery drain or have decreased battery life. For instance, certain apps can lead to increased battery consumption. We will be attaching a link below to help you optimize your battery life on your watch. If this persists, contact us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US