Customer reviews from nightowlsp.com
Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-Way Audio - Black/White
Average customer rating
3.7
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
19
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
5
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-Way Audio - Black/White
Customer Rating
5
The Camerasare amazing they look great
on June 12, 2022
Posted by: Darkstar1
from LA CA
Gender:Male
These cameras are better than I expected easy set up and work perfectly I had a slight issue about changing the resolution but I didn’t know how to so customer service helped me and they fixed it in just a few minutes! customer service kicks as with this company. can I say kicks as? well I hope so anyway they’re awesome
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 15, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Bubba70
from Texas
Gender:Female
Verified Purchase:Yes
Just had the cameras installed today. As a couple in our 70s, new technology can be difficult for us. I think the night owl will be easy for us to operate.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 2, 2022
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Posted by: Mac55
from Ashby, MA
Gender:Male
Verified Purchase:Yes
Upgraded, features are great. New app works well.
Easy to install and setup
Easy to install and setup
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 26, 2022
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Posted by: Bigwalt44
from Indiana
Gender:Male
Verified Purchase:Yes
The cameras has to mounted straight up because they want turn on the swivel to adjust to any angle meaning that if you tilt the lens it will be tilted on the screen. My other cameras were able to turn on every angle and view upright. Plus one off my cameras face recognition lights will not work in channel 3
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, May 20, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. Unfortunately, we do not have any technical support agents available via social media and the issue you are having requires troubleshooting by our technical support team. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
great video. large HDD capacity and text alerts.
on May 13, 2022
Posted by: domhart
from pdx
Gender:Male
Verified Purchase:Yes
I bought this last week after someone made off with my utility trailer and my 4 camera system did not capture the theft
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 17, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Posted by: Nannatthelake
from Whitney, Texas
Gender:Female
Verified Purchase:Yes
I bought this camera system for my Lake house. (Things had started coming up missing.) I love this system. The spotlights a voice alerts make it a wonderful deterrent. So far so good!
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Awesome! Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: CACustomer
from California coast
Gender:Female
Verified Purchase:Yes
I’ve had this up and operating for about 2 was. The picture is very clear with no doubt about facial details or license plate numbers. I also like the spotlight that is triggered by motion, like a mini spotlight.The app for remote viewing however, is clunky and less than seamless, but it works and seems to do the job for the most part.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Thank you for the review. If you need assistance with the app and navigating its features, please do not hesitate to contact our support team by visiting support.nightowlsp.com. Thank you!
Written by a customer while visiting nightowlsp.com
Posted by: ROC64
from Southaven, MS
Gender:Male
Verified Purchase:Yes
I have this equipment for 3 weeks now and there are some features to improve: definitely the App; besides not so user friendly it doesn’t respond fast enough when want to have access for a quick view or to check a sensor alert. Also I have to close it totally very often to make it respond and load the cameras. The other not so good features are the cameras speakers and the siren. Those aren’t good quality and hard to understand the prerecorded message or when having a conversation by the two way audio cameras.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com