Customer reviews from nightowlsp.com
Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-Way Audio - Black/White
Average customer rating
3.7
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
19
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
5
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-Way Audio - Black/White
Customer Rating
1
Unreliable System
on August 31, 2023
Posted by: Sean EP
from El Paso, TX
Gender:Male
The cameras disconnect from the DVR frequently regardless if they are one room away from the system or across the building. Their application to view the cameras is buggy and will not connect to the system half the time
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great System, Easy Setup and Install.
on June 3, 2023
Posted by: Retired USAF
from Panama City, Florida
Gender:Male
We purchased our system yesterday (02 Jun 2023). This is our third Night Owl system. First one took a beating from Hurricane Michael in 2018 and survived, with a loss of 2 out of 8 cameras, the DVR eventually died. Our second one the motherboard fried after we took a lightening hit 3 weeks ago, turned out our surge protector was no longer protecting, it was now a fancy extension cord. Not an Night Owl issue, so check your surge suppressors out regularly to prevent having your system damaged.
Now to the new system. Connected everything up, inside the house, and the system booted right up, did its firmware update, then walked me through the setup with screen prompts (Have a monitor hooked up to it). Had zero issues with the setup/install. Deleted the old phone app (Android) and installed the new app, it was easy to setup and within minutes the system was up and running, both on the phone and in the house.
A time saving surprise for us was our existing cameras were compatible, so leaving them, gave us spare cameras, which is awesome.
With any technology you're bound to have issues, no company has 100% issue free products. Also something that is running nonstop for years is bound to wear out eventually. That said ALL of our Night Owl products have been awesome, and worked right out of the box, on the rare occasion we needed customer support we've had no issues with them.
Over the years our Night Owl systems have caught people breaking into cars, accidents, vandalism, kids sneaking in and out. It has given us peace of mind, security, and safety. Can't ask for more, so maybe I'm bias, but I've loved ALL our Night Owl systems. I look forward to many years of continued peace of mind and security with our new system.
Sorry for the long post....
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 7, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Ollie
from Olympia, WA
Gender:Male
Verified Purchase:Yes
I have a 4 year old LaView system on one house, it’s Ok. But for my rental house, I got this. And this software is better and quality of system is better too. Glad I got this. Will buy again!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Dan50
from Kingman, AZ
Gender:Male
Verified Purchase:Yes
Since the weather has been cold, have not had the chance to install the cameras yet, but tested them inside and was very easy to setup and check out the system, really like that they have spot lights that activate with movement or manually.
Response from nightowlsp.comBy Customer Support, January 31, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Rocketman
from Boise Idaho
Gender:Male
Verified Purchase:Yes
I upgraded from the old 1080p system to the 4K and it is a significant improvement. Not only is resolution 4 times better but the night vision is much brighter, the lens angle is wider, and the Night Owl Protect app is significantly better than the old app. The added refinements make this system so much better
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, January 23, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Ok system
on November 28, 2022
Posted by: ITry
from Rochester.MN
Gender:Male
Replaced older system. Pros and cons but probably the best for the money.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, November 29, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
All night owl products suck
on November 21, 2022
Posted by: L3456
from West Virginia
Gender:Female
This cameras have been a horrible not worth the stress of trying to keep them working or calling technical support go to switch to ring
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Saltyydoboyy
from SATX
Gender:Male
Verified Purchase:Yes
I defiantly would have passed on this set up all together.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Cutomer Support, November 8, 2022
For a Wired System with Audio, you should look into our Wired NVRs. The description for this product indicated the cameras do not have 2-way audio.
Written by a customer while visiting nightowlsp.com