Customer reviews from nightowlsp.com
Night Owl - Indoor/Outdoor Wire Free 2K Security Camera with 2-Way Audio - White
Average customer rating
4.3
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
101
4 Stars
35
3 Stars
8
2 Stars
6
1 Star
9
90%of customers recommend this product.
(
134 out of
149)
Customer Reviews for Night Owl - Indoor/Outdoor Wire Free 2K Security Camera with 2-Way Audio - White
Customer Rating
1
Doorbell DB-WNIP2-SU
on January 7, 2023
Posted by: hec97
from West Palm Beach, FL
Do not recommend this product. Received new doorbell Model# DB-WNIP2-SU a week ago. Performed installation of device following installation videos. Device connected well and worked for apprximately 10 minutes. Then the device was automatically removed from the App, and unable to add it again. Unable to pair device to the application. Called tech support twice. After 25 minutes on hold, the first rep was hard to understand and unable to solve anything. He asked me to performed the same tasks already done prior to the call as explained previoulsy. Phone call was disconnected. Called back and waited 38 minutes for a rep. The second rep tried several things with no luck. Lastly referred me to a video for connection of cameras..... Too bad it was a gift and unable to return it.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 10, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: No Signal
from Indiana
Gender:Male
Verified Purchase:Yes
Tried numerous times to get the replacement camera online with no success. The trouble shooting information was not any help. The setup and paring of the camera keeps taking me in circles. I'm lost in the loop without any signal.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, October 11, 2022
We sincerely apologize for the issue you have been experiencing . Unfortunately, we do not have any technical support agents available via social media and the issue you are having requires troubleshooting by our technical support team. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: paul77
from Schenectady, NY
Gender:Male
Verified Purchase:Yes
The name of this product should contain the word wired! I thought this was a wireless, battery operated door bell camera. I will be returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Manny23
from Florida
Gender:Male
Verified Purchase:Yes
Great addition to my nightowl WNPI2 system right now can’t complain about it
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 5, 2022
Thank you for being a Night Owl customer and for the feedback. However, the 1 star rating is quite confusing (5 is the best).
Written by a customer while visiting nightowlsp.com
Customer Rating
3
it's ok
on November 9, 2020
Posted by: tjackett
from Wisconsin
Gender:Male
[This review was collected as part of a promotion.] The installation of the device was pretty simple and easy to do. it doesn't always want to connect with the router which is bother some. And the notifications are rather slow. not sure if its the device or the router, it's better than nothing but probably not the best it would be,
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, November 11, 2020
Thank you for the feedback. Have you tested your Internet speeds to ensure you are meeting the minimum requirements for the product? Typically the issues you describe are network-related. Please check your speeds and contact our support team for some troubleshooting if that does not resolve the issue. Thank you!
Written by a customer while visiting nightowlsp.com
Posted by: Crime Fighter 007
from Connecticut
Gender:Female
Verified Purchase:Yes
We just bought it and have not installed yet, but for the little bit I have seem, it seems like it will work out for us.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, September 3, 2021
Thank you for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Posted by: Anonymous
from South Carolina
Gender:Male
Verified Purchase:Yes
Sometimes works, other times it won't connect. Sad
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Why call? Our support site has it all! Our support site contains an extensive library with support articles, videos, Quick Setup Guides and Manuals. Before calling our technical support team, browse your products support page for simple troubleshooting measures. If you need further assistance, there is a Contact Us link which will put you in contact with our technical support team. Please ensure your device is running the latest software version to access phone support. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Junk!
on April 9, 2023
Posted by: Anonymous
from Houston, Tx.
Gender:Male
The camera construction is seems cheaper & more fragile than my old cameras that I purchased from another company. One of the cameras drained the batteries from 100% down to 52% in less than 3 hours (BEFORE I mounted the camera). The mobile app won't let me add the cameras. The NVR won't let me adjust the recording settings.
Written by a customer while visiting nightowlsp.com