Customer reviews from Western Digital
WD - Red Plus 6TB NAS Internal Hard Drive
Average customer rating
3.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for WD - Red Plus 6TB NAS Internal Hard Drive
Customer Rating
1
very poor quality for high end model
on May 15, 2024
Posted by: nas_user
bought 4, 2 already died... - very poor quality for high end model
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 17, 2024
Hello,
We're sorry to hear about your user experience with the WD Red Pro Hard Drives. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
We're sorry to hear about your user experience with the WD Red Pro Hard Drives. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
Written by a customer while visiting Western Digital
Customer Rating
5
Good product
on November 30, 2022
Posted by: BananaMilk
I received the big box and two small boxes securely packaged. No issue with Packaging. Guess WD people complained.
Written by a customer while visiting Western Digital
Posted by: GaryML
Verified Purchase:Yes
I wanted to update an older drive that I use to store movies, both to increase storage space and to improve performance. This drive have faster read and write speeds and a bigger cache and additional space for future needs. It is also quiet.
Written by a customer while visiting Western Digital
Posted by: Don J
Verified Purchase:Yes
I’ve been using WD drives for more than 30 years. As an IT infrastructure consultant before I retired I spec’d in WD on every server config, thousands of them. I currently have WD Red+ in three Synology NAS on my home network. They perform as expected.
Written by a customer while visiting Western Digital
Posted by: Trout
Verified Purchase:Yes
It's not necessarily the drive. I put the drive in my WD4100, it failed within a week
Response from Western DigitalBy SM OLS, July 25, 2023
Hello,
We're sorry to hear your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: David C
Verified Purchase:Yes
Fast and efficient Service. I purchased these drives to complete my new Synology NAS. They work well.
Written by a customer while visiting Western Digital
Posted by: KLGPhoto
Verified Purchase:Yes
I paired 2 of these drives for my QNAP TS-264 2-Bay High-Performance Desktop NAS. They rattle some but as long as they work and keep working I will be happy with them. In the future I would like to replace them with SSD when I can afford to do so. I can write to these drives and read from them fast. When I call on a saved movie to watch they provide the data without it buffering or lagging. The ultimate test will be how long they last.
I would recommend this to a friend!
Written by a customer while visiting Western Digital