Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot+ PC - 14" AMOLED Touch-Screen Laptop - Snapdragon X Elite 3.4Ghz- 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
84
4 Stars
19
3 Stars
6
2 Stars
6
1 Star
3
85%of customers recommend this product.
(
47 out of
55)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot+ PC - 14" AMOLED Touch-Screen Laptop - Snapdragon X Elite 3.4Ghz- 16GB Memory- 512GB Storage - Sapphire Blue
Posted by: DEELITE
Verified Purchase:Yes
The laptop is fast and energy efficient, but a lot of the programs do not run on the ARM processor which is frustrating.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Deelite, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are enjoying the speed and capabilities of your new laptop. We would love to help you troubleshoot the software that is causing frustration for you at your convenience. We have provided a link to the Samsung Support Team to help you through chat directly. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Raju
Expertise:Expert
Verified Purchase:Yes
Overall, it was a good experience; the screen was fantastic. Battery life is not as advertised, possibly 5-6 hours.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: MWhite
from Texas
Expertise:Expert
Verified Purchase:Yes
LOVE this laptop! Light, fast, easy to set up, and beautiful display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible integration with Galaxy Buds 3 pro
on December 14, 2024
Posted by: Cpc3
from New Hampshire
Expertise:Intermediate
The Galaxy Book 4 Edge is a decently made laptop. I have a lot of other Samsung products and the Book 4 Edge is horrible when it comes to connecting with the buds and some of the other integrations. If you're buying it for that, then forget about it. I would get another brand if you can save money on a similar spec laptop, because you'll have the same functionality as a non Samsung brand, even when using other Samsung devices. You can also get a better track pad with other vendors. I would only buy this brand if it's the lowest cost.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 16, 2024
Hi there Cpc3,
Thanks for taking the time to review your Samsung Galaxy Book4 Edge. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy Buds are versatile, wireless earbuds that can connect to several devices so you can get your audio your way. Whether you want to connect them to a phone, tablet, PC, TV, or even a smart watch, they have you covered. They can be used for streaming music and podcasts as well as making and managing phone calls. You can also switch the connection between other devices in your home using the Galaxy Wearable app or your device’s Bluetooth settings. Feel free to review, "How to connect your Galaxy Buds" to help resolve what you may be experiencing with your Galaxy Book4 Edge's connectivity. If you have any questions for us after reviewing this resource or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS10001319/
Thanks for taking the time to review your Samsung Galaxy Book4 Edge. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy Buds are versatile, wireless earbuds that can connect to several devices so you can get your audio your way. Whether you want to connect them to a phone, tablet, PC, TV, or even a smart watch, they have you covered. They can be used for streaming music and podcasts as well as making and managing phone calls. You can also switch the connection between other devices in your home using the Galaxy Wearable app or your device’s Bluetooth settings. Feel free to review, "How to connect your Galaxy Buds" to help resolve what you may be experiencing with your Galaxy Book4 Edge's connectivity. If you have any questions for us after reviewing this resource or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS10001319/
Written by a customer while visiting Samsung US
Customer Rating
2
NO BACKLIT KEYS
on December 25, 2024
Posted by: Maurjul
Expertise:Expert
I bought this to replace my other brand laptop which was a 2 in one 360 that broke its hinge. For around the same price I could have got that same brand that wasn't 360 but decided to try something else because of the hinge issue. This proved to be a HUGE compromise because I've given up touchscreen which at first I was ok with since I don't use the touch feature very often. After getting the unit I started looking for the key to tun on the keyboard backlight and couldn't find it. Did some research only to find it doesn't exist. I had no idea that backlit keyboards weren't standard in 2024. Also had any descriptions when comparing units on Samsung's website made mention of this that would have likely influenced my decision heavily.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 26, 2024
Aloha Maurjul,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While the Galaxy Book4 Edge (15.6") does not offer a backlit keyboard, our other Galaxy Book4's offer this feature minus the Galaxy Book4. Also, we offer touchscreens with the Galaxy Book4 Edge (14"/16") as well as most of our other Galaxy Book4 series. If you would like any further assistance or if you would like to share any other feedback with us regarding your recent purchase, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/computing/galaxy-books/compare/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While the Galaxy Book4 Edge (15.6") does not offer a backlit keyboard, our other Galaxy Book4's offer this feature minus the Galaxy Book4. Also, we offer touchscreens with the Galaxy Book4 Edge (14"/16") as well as most of our other Galaxy Book4 series. If you would like any further assistance or if you would like to share any other feedback with us regarding your recent purchase, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
2
Screen cracked
on December 27, 2024
Posted by: Enkhe Batu
Overall, a good productivity laptop. But for no reason one day the screen of laptop cracked, no major force applied, it was under moderate usage of 5 months.
Response from Samsung USBy R&R Team, December 30, 2024
Aloha Enkhe,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jon S
from Bethesda MD
Expertise:Intermediate
Verified Purchase:Yes
The battery life and design (besides trackpad) are really great. The X elite is fast and quiet. My biggest issue hasnt been with Arm64 support but with adreno support. You can't use this GPU for blender yet and you can't connect an eGPU.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steve B
from South Florida
Expertise:Intermediate
Verified Purchase:Yes
very nice computer packed with latest tech features. It runs very smooth with lightning speed. I am very pleased and impressed with this computer as it meets all of mu needs and it has exceeded all my expectations.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US