Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot+ PC - 14" AMOLED Touch-Screen Laptop - Snapdragon X Elite 3.4Ghz- 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
84
4 Stars
19
3 Stars
6
2 Stars
6
1 Star
3
85%of customers recommend this product.
(
47 out of
55)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot+ PC - 14" AMOLED Touch-Screen Laptop - Snapdragon X Elite 3.4Ghz- 16GB Memory- 512GB Storage - Sapphire Blue
Customer Rating
5
Great products
on November 11, 2024
Posted by: Memdez
[This review was collected as part of a promotion.] This laptop is great love samsung products Galaxy AI is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, light and excellent battery life
on November 12, 2024
Posted by: Onlyrad
[This review was collected as part of a promotion.] Great, very light and excellent battery life. Screen is amazing, very good keyboard and track pad. Sturdy. Galaxy AI is good. I switched from Mac.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
good computer for college!
on November 14, 2024
Posted by: ilovesamsungproducts
Expertise:Intermediate
I have had this laptop for about 3 months; I had originally bought it for college. The laptop itself is nice, I just wish they offered more colors. The laptop is really fast; however, the computer does tend to overheat a lot when running bigger apps like excel. I had also seen a review on this computer being able to support casual games, but I tried playing Roblox on it, yet it began overheating badly. When it overheats you can feel it on the bottom part of the laptop which feels like it will burst into flames (it hasn't happened yet). The overheating is the reason I am giving it 3 stars as the apps on the laptop run smoothly, it is also very light so ideal for college.
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Ilovesamsungproducts, thank you for your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are pleased with the features and overall functionality of your new laptop. We would love to help you with the temperature of your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Not the laptop paid for different color given.....
on November 20, 2024
Posted by: Iris
Verified Purchase:Yes
I did not get the laptop I paid for different color
Written by a customer while visiting Samsung US
Posted by: Sunghun
from NY
Expertise:Intermediate
Verified Purchase:Yes
The laptop is lightweight and easy to set up, making it user-friendly from the start. Its fingerprint login and password features are quick and convenient, providing seamless access and enhanced security.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor software experience
on November 21, 2024
Posted by: P wizard
Overall, a pretty great laptop for the hardware.
But the software is a major disappointment, everyday my computer freezes, white screen, Samsung galaxy book apps don't work. Such a big disappointment.
But the software is a major disappointment, everyday my computer freezes, white screen, Samsung galaxy book apps don't work. Such a big disappointment.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there P wizard, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We understand how important the full functionality of your laptop is to you every day for both work and personal reasons. We have provided a link to an article to help you troubleshoot the freezing you mention occuring. We have also shared links to the Samsung Support Team and full device manual to help you with the Samsung Apps. We appreciate you being a Samsung customer. -Elizabeth
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Meh
on November 22, 2024
Posted by: Kathy
I bought this laptop a few months ago. Things I really like:
- the weight of the laptop is great. I can easily pick this up and carry it around (stepping down from a much heavier 17" laptop).
- It's pretty. It has a nice display.
- the weight of the laptop is great. I can easily pick this up and carry it around (stepping down from a much heavier 17" laptop).
- It's pretty. It has a nice display.
Things I find REALLY disappointing:
- The battery life is nothing like what was promised. Could I use this all day without a charge Not sure; it would go into battery saving mode long before 8 hours were up. Laptops with conventional processors have better battery life.
- The SSD can NOT be removed from the laptop. If it dies, the laptop is toast. I prefer to remove my drive before getting rid of an old computer, and this would not be an option on this laptop.
- Have had trouble getting all the software I want to work on an ARM processor. Norton won't install at all, and my institution refused to support installing the Cisco VPN, although I was able to work around that.
- The battery life is nothing like what was promised. Could I use this all day without a charge Not sure; it would go into battery saving mode long before 8 hours were up. Laptops with conventional processors have better battery life.
- The SSD can NOT be removed from the laptop. If it dies, the laptop is toast. I prefer to remove my drive before getting rid of an old computer, and this would not be an option on this laptop.
- Have had trouble getting all the software I want to work on an ARM processor. Norton won't install at all, and my institution refused to support installing the Cisco VPN, although I was able to work around that.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi Kathy, we appreciate you sharing your experience with your Samsung Galaxy Book4 Edge with us. We completely understand how important specific features and functionality of your laptop are to you every day. We would love to help you maximize your experience. We have provided a link to an article to help you troubleshoot the battery of your laptop, and another to the Samsung Support Team to help you with the different software compatibility and installation. We appreciate you being a Samsung customer. -Elizabeth
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: KMac1969
from Mobile, AL
Expertise:Intermediate
Verified Purchase:Yes
I LOVE this laptop. It is sleek and really impressive. No issues with the performance. The screen is brilliant. Sound is good. It all is A+ right now. I had another branded laptop that I paid about the same amount for and just couldn't handle it anymore. It was a definite dud. Constant issues. Overheating, freezing, etc. This is my 4th Samsung laptop, and I am GLAD to have another one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US