Customer reviews from frigidaire.com
Frigidaire - Gallery 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.6
(690 Reviews)
Rating breakdown 690 reviews
5 Stars
543
4 Stars
91
3 Stars
28
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Gallery 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
3
Built-in Microwave
on January 18, 2023
Posted by: Jay 28739
[This review was collected as part of a promotion.] Very hard to find the frame hence not able to install it yet. I wish I was aware when I bought the microwave.
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 20, 2023
Hi, Jay! If you are speaking of the trim kit, the model is GMTK3068AF and can be purchased through the retailer or by visiting our branded website. We are happy to help! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Could be better
on April 12, 2023
Posted by: VV1231
[This review was collected as part of a promotion.] The microwave works as a microwave should. I do like the 10 second button. The defrost options fo by weight instead of time, which is difficult if it's a small item that just needs 60-90 seconds of defrost time.
Quality is low, the digital screen messed up within weeks of getting it. The button to open the door now sticks and struggles to open the door. This all happened prior to it being a year old.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, April 13, 2023
Good day!
We apologize that this has been your experience with your new appliance in such a short time. This is not the experience we want for new owners such as yourself. We want to make sure you have nothing but a positive experience with us going forward, and we appreciate your feedback. We look forward to further assisting you through private messaging.
Best Regards,
Lauren
We apologize that this has been your experience with your new appliance in such a short time. This is not the experience we want for new owners such as yourself. We want to make sure you have nothing but a positive experience with us going forward, and we appreciate your feedback. We look forward to further assisting you through private messaging.
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great built-in
on May 10, 2023
Posted by: exbusdriver
[This review was collected as part of a promotion.] A quality appliance at a reasonable price.
Written by a customer while visiting frigidaire.com
Customer Rating
2
built in microwave
on June 25, 2023
Posted by: tj da
[This review was collected as part of a promotion.] the display is way too bright and there is no way to adjust it. it is bright. the timer beep is also too loud
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 26, 2023
Hello there. We're sorry you're having this kind of trouble with your microwave. We understand that some features and designs in your unit did not meet your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. If you still need support, please get in touch with us via live chat or by phone at 800-374-4432 from Monday through Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great features, questionable longevity
on August 21, 2023
Posted by: DJayB
[This review was collected as part of a promotion.] This model is attractive and has great features. However, be prepared for this to last maybe 2-3 years tops. We're on our 3rd one because I try to get exact replacement to avoid buying the mounting and trim HW again.
Response from frigidaire.comBy Rox, Online Outreach Specialist, August 22, 2023
Hi, DJayB! We want to personally thank you for sharing your important quality concerns and experiences with us. We value all feedback, as it can help with future products. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. Should you require any assistance with your appliance, just let us know. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will dive right in. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Modern appliance with the look and feel that backs it up.
on August 30, 2023
Posted by: LInocian
[This review was collected as part of a promotion.] The built-in microwave I just installed to replace my old one which was 17 years old looks great. Though expensive, I’m very satisfied with it. I hope it will last as long as the old one that I have. I stuck with the same brand and series for this sole reason. Installation was quick and easy; seemed easier that the original one (based on removal since I didn’t install the original one). Aesthetically, looks good. Performance is better in terms of being more quite than my old one.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving my upgrades
on September 3, 2023
Posted by: mav64
[This review was collected as part of a promotion.] After 17 years in our home and now being empty nesters, finally getting that “refresh” that’s needed. First up, new appliances. I’m loving my new Frigidaire Gallery series. They look great, work great, and I couldn’t be happier!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Easy to use but lacking key features
on September 9, 2023
Posted by: Marathongeo
[This review was collected as part of a promotion.] Intuitive and flexibly functional. Unable to tell for sure from the manual whether it has inverter technology for variable heating or whether it uses the old system of intermittent full power, but the sounds make it appear it is the old system. That is a deduction of one star.
The other one-star deduction is for the difficulty of using the variable power feature. Pushing the power level button 7-8 times for low cooking is ridiculous. This machine needs a numerical interface that allows pressing the power level button once and then keying in a level of 1-to-10 or 10-to-100.
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 12, 2023
Hello rcstever,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com