Customer reviews from frigidaire.com
Frigidaire - Gallery 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.6
(839 Reviews)
Rating breakdown 839 reviews
5 Stars
655
4 Stars
121
3 Stars
30
2 Stars
12
1 Star
21
Customer Reviews for Frigidaire - Gallery 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
5
So far so good
on November 20, 2025
Posted by: cookin in the kitchen
[This review was collected as part of a promotion.] It took me a minute to figure out the quick cook, but once I did I love it. I also love that it has a +10 second option that we now use all the time.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buyer be cautious please.
on November 20, 2025
Posted by: Cranky1965
[This review was collected as part of a promotion.] Do not buy of at all possible. The manufacturer does not stand behind the product. To many issues to list and the manufacturer could care less.One of the most dangerous is the coating peels off on the inside leaving metal exposed and what happens when you put metal in a microwave wave? Well that happens when the coating starts to peel. And I had never experienced this until I had a Frigidaire product. By the way I have plans to post this review elsewhere.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 21, 2025
Hi there. We’re very sorry to hear about your experience and the issues you’ve encountered with your microwave. The safety and quality of our products are very important to us, and we take concerns like yours seriously. We would like the opportunity to review your situation and work toward a resolution. Please contact our Customer Care team at 1-800-374-4432 or use our Live Chat option at Frigidaire Customer Care with your model and serial number so we can assist you directly.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Heats well
on November 21, 2025
Posted by: Whatever12
[This review was collected as part of a promotion.] Not. Use to having to unlock to open but otherwise seems to be working great, nice clean lines.
Written by a customer while visiting frigidaire.com
Customer Rating
4
microwave
on November 22, 2025
Posted by: Jdat07
[This review was collected as part of a promotion.] I love that it is quiet and not too loud. size is just right, heats up my food nice. only thing was the button, i wish there was a handle because closing it is the one that makes a loud sound.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Product!
on November 23, 2025
Posted by: BuckFam60
[This review was collected as part of a promotion.] Really we have only had our new microwave less than 1 montj, but so far so good. Previously, we had a professional model, but this gallery model has been awesome. The display light for time and details is a very bright white light. The door lock feature could come in handy, but we chose to deactivate as our microwave sits high in the house and that was incredibly easy to manage.
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 25, 2025
Hello, BuckFam60! Thank you for sharing your feedback! We’re glad to hear that your new Gallery microwave is working well and that you’re enjoying the bright display and easy-to-manage door lock feature.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST. We’re always happy to help.
-Rox
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST. We’re always happy to help.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good but critical feature is annoying
on November 24, 2025
Posted by: Boathouse11111111
[This review was collected as part of a promotion.] Good but you must push a button before you unlock the door which is not user friendly at all. We are unsure why this is a feature when it never has been before. Inevitably will end up breaking the microwave when forgetting to push the button.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 25, 2025
Hi Gavin! Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the door–unlock button on your microwave has been frustrating to use. We understand how unexpected design changes can feel inconvenient—especially when they differ from what you’re used to and add an extra step to something as simple as opening the door.
Your concern about the risk of accidentally pulling on the door without pressing the button first is completely understandable. You shouldn’t have to worry about damaging your microwave just from everyday use, and we apologize for the inconvenience this feature has caused.
We appreciate you bringing this to our attention. Feedback like yours helps us better understand how real customers interact with our products and where improvements may be needed in future designs. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Your concern about the risk of accidentally pulling on the door without pressing the button first is completely understandable. You shouldn’t have to worry about damaging your microwave just from everyday use, and we apologize for the inconvenience this feature has caused.
We appreciate you bringing this to our attention. Feedback like yours helps us better understand how real customers interact with our products and where improvements may be needed in future designs. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 25, 2025
Posted by: Anaeli98
[This review was collected as part of a promotion.] Looks great and works even better.
Response from frigidaire.comBy Angel, Online Outreach Specialists, November 26, 2025
Hi, Anaeli98! We're delighted to hear that your built-in microwave looks great and is performing even better. Knowing that our appliances are making a positive impact in your home truly means a lot to us. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. –Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
SO QUIET!
on November 26, 2025
Posted by: MPC2025
[This review was collected as part of a promotion.] Very happy with this appliance! Various useful settings!
Response from frigidaire.comBy John, Online Outreach Specialist, November 26, 2025
Hello, MPC2025. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com