Customer reviews from frigidaire.ca
Frigidaire - Professional 30 in. Wide 5 elements 6.2 Cu. Ft. Freestanding Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.1
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
31
4 Stars
8
3 Stars
3
2 Stars
4
1 Star
5
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for Frigidaire - Professional 30 in. Wide 5 elements 6.2 Cu. Ft. Freestanding Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
3
Great Stove - Once we figured out what was wrong.
on October 4, 2026
Posted by: NDK1
Stove would not boil water, and only preheat to about 330F when set to bake 400 upon first attempt at use.
Called Frigidaire who suggested a problem with our power supply.
Called an electrician, who found no faults with the power at the plug and the panel.
Called Frigidaire again, who sent a tech to inspect the stove.
Tech found the problem, the power hook up had the 240V source attached to the 120V input, and vice versa.
The tech corrected the connections and the stove is working normally.
Exterior look is clean and elegant. A little disappointing that normal use of the stove delayed by 2 weeks because of a quality control issue.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 12, 2026
Hi there. Thank you for sharing your experience. We're glad to hear that your stove is now working as expected and that you’re pleased with its clean, elegant design. However, we sincerely apologize for the inconvenience and two-week delay in getting your stove operating properly. We understand how disappointing it is to encounter an issue like this with a new appliance, and we appreciate your patience while the problem was identified and corrected. Your feedback is important to us as we continually work to improve our products and quality standards.
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
poor product
on September 4, 2026
Posted by: j 939
Must constantly reboot; either unplug or turn off breaker.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 8, 2026
Hi j 939, thank you for taking the time to share your feedback. We’re very sorry to hear that your Frigidaire electric range requires frequent reboots and that you have to unplug the unit or turn off the breaker to get it working again. We understand how frustrating and inconvenient this must be, especially when you expect your appliance to operate reliably.
As a basic safety step, please avoid repeatedly resetting the range if the issue continues. You can verify that the range is receiving the correct electrical supply and that the circuit breaker is fully reset. If the range continues to require frequent reboots, it should be evaluated by a qualified service technician. Please do not attempt to access or repair internal electrical components yourself.
For further assistance with your range and to discuss service options, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
As a basic safety step, please avoid repeatedly resetting the range if the issue continues. You can verify that the range is receiving the correct electrical supply and that the circuit breaker is fully reset. If the range continues to require frequent reboots, it should be evaluated by a qualified service technician. Please do not attempt to access or repair internal electrical components yourself.
For further assistance with your range and to discuss service options, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Easy And Comfortable
on June 19, 2026
Posted by: Artik
Surprisedly really to use a very comfortable knobs. We were a bit pessimistic about knobs, touch screen and sharp edges without borders. But, after a month of usage we feel comfortable with edges ( easy to clean). Knobs are cool and comfortable. Overall, we are happy with this range and highly recommend it.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, June 22, 2026
Hello, Artik. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great Range
on May 20, 2026
Posted by: Rick K
There is not much I don't like about this range. It's looks and functionality are great. The only thing I'm not impressed with is how difficult it is to see the writing on the controls. It's small and difficult to see for old eyes.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 22, 2026
Hi there, Rick K! Thank you for sharing your feedback. We’re glad to hear you’re enjoying the look and functionality of your range. We also appreciate your note that the control labeling visibility is an important part of the user experience, and we understand how smaller print can be difficult to read. Your feedback is very helpful and will be shared with our product team for review.
If you have any additional suggestions, comments, or concerns, please feel free to join us via Live Chat on our website or contact our Customer Support team at 1-800-265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you for choosing Frigidaire, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please feel free to join us via Live Chat on our website or contact our Customer Support team at 1-800-265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you for choosing Frigidaire, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love this range!
on May 19, 2026
Posted by: cassoune95
We bought this range with the matching fridge when we moved in july 2025. So far had I love it! I tried the air fryer option and it worked well. Did not try the other functions yet! Would recommend.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 21, 2026
Hi Cassoune95, thank you for sharing your feedback! We’re glad to hear you’re enjoying your range and matching refrigerator, and that the air fry option is working well for you. It’s great that your experience so far has been positive, and we appreciate your recommendation.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible glass top and poor self clean
on May 13, 2026
Posted by: Roger cross
The self clean and steam clean still need manual cleaning after the Stanless Steel is coated so it scratches all over ! The glass top needs cleaned with solution after every use Had to have to returned and purchased a Bosch that we love !
No, I would not recommend this to a friend.
Response from frigidaire.caBy Patrick, Online Outreach Specialist, May 18, 2026
Hi Roger cross!
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with the self-cleaning features and cooktop maintenance did not meet your expectations, and we understand how frustrating it must have been to deal with scratching concerns and frequent cleaning requirements.
We appreciate your honest comments regarding the stainless steel finish and glass top upkeep, as feedback like yours is valuable in helping us better understand our customers’ experiences.
If you ever need assistance, please don’t hesitate to connect with us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you in any way we can. — Patrick
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with the self-cleaning features and cooktop maintenance did not meet your expectations, and we understand how frustrating it must have been to deal with scratching concerns and frequent cleaning requirements.
We appreciate your honest comments regarding the stainless steel finish and glass top upkeep, as feedback like yours is valuable in helping us better understand our customers’ experiences.
If you ever need assistance, please don’t hesitate to connect with us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Range of the future!
on May 8, 2026
Posted by: Rossie
I love the look of this range, everyone who has popped in has noticed it. I love that it has an air fryer so I can clear that off my countertop. It has no preheat do when I need to feed my family asap. Sharp looking!
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 11, 2026
Hello there, Rossie! Thank you for sharing your feedback and for choosing Frigidaire!
We’re thrilled to hear how much you love the look of your range. It’s great that it’s catching the attention of your guests as well. We’re also glad the built-in air fryer feature is helping you free up valuable countertop space, and that the no preheat option is making it easier to get meals on the table quickly for your family. It’s wonderful to know the design and functionality are both working so well for you.
We truly appreciate your support and kind words.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
We’re thrilled to hear how much you love the look of your range. It’s great that it’s catching the attention of your guests as well. We’re also glad the built-in air fryer feature is helping you free up valuable countertop space, and that the no preheat option is making it easier to get meals on the table quickly for your family. It’s wonderful to know the design and functionality are both working so well for you.
We truly appreciate your support and kind words.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Just okay
on February 16, 2026
Posted by: BAKER e
I have had this range for 3 months. Overall okay. I like the easy glide rack. It pulls out smooth. Glass top is fine - no issues. What I don’t like - the knobs are poorly made. Loose feeling and when turning to bake, air fry, etc - I always have to bend down and check that I am on the proper mode. Having the oven only go up on in 25 degree intervals with no option of going in between sets s frustrating. Let’s face it no oven is truly at the temp set - so as a baker I really need to fine tune my temp and I can’t with this oven. To set the timer is a pain. I prefer when I can punch in my numbers to the timer. Press it down and it goes way too fast - so I have to push the + button for each minute. I tried the steam function for bread and well as soon as you open the door all the steam is gone and you can’t add more water to the hot oven according to the manual.
These are my thoughts on why I would not purchase or recommend this model. Enough annoying things that I give it a no…but if these are things that don’t matter to you then it would be okay. It does look nice though.
These are my thoughts on why I would not purchase or recommend this model. Enough annoying things that I give it a no…but if these are things that don’t matter to you then it would be okay. It does look nice though.
Response from frigidaire.caBy Christian, Online Outreach Specialist, February 18, 2026
Thank you for sharing your detailed feedback. We’re glad to hear that features like the easy-glide rack and glass top are working well for you, but we’re sorry that other aspects of the range, including the knobs, temperature settings, timer, and steam function, have been frustrating. Your insights are very valuable and will be shared with our product team as we continue to improve our designs. We appreciate you taking the time to provide such thorough feedback. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.ca