Customer reviews from lg.com
LG - 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner - White
Average customer rating
4.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
11
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for LG - 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner - White
Customer Rating
5
Awesome machine!
on August 10, 2024
Posted by: Tom1351
from Dubuque, Iowa
[This review was collected as part of a promotion.] Essy installation and operation. Could however include hardware for installation in a horizontal sliding window.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best A/C I have ever owned
on June 10, 2023
Posted by: CJP and LG
from Missouri
We bought this A/C about a month ago. It is the best window unit I have ever had. The unit has some many great features I cant list them all. Like it tells you how much life you have left you have the reusable filter. Perfect temp control. I would definitely purchase again.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 21, 2023
Hello there! We want you to know how over-the-moon we are to have you as a part of the LG family, and to hear that you are experiencing all of the excellent features the LG Window Air Conditioner possesses! We always meet our customers expectations by constantly improving our products and services. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Written by a customer while visiting lg.com
Customer Rating
5
Very good AC !
on August 4, 2024
Posted by: Glenn C 5240
from Depauw, Ind
I bought my LG 3 weeks ago and it is cooling a much larger area than it is listed for.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 17, 2026
Hi, Glenn. Thank you for sharing your experience with your LG Air Conditioner (LW1017ERSM1) model. It’s impressive to hear it’s cooling a much larger area than it’s rated for. That model is designed for efficient, steady cooling, so it’s wonderful to know it’s keeping your space comfortable and exceeding your expectations after just a few weeks of use. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: cool mom 48
from Brooklyn, NY
Verified Purchase:Yes
Excellent purchase, installer did an excellent job. He made sure the air conditioner was secure and left my place clean.
Pros: ease of use
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Excelente performance
on September 19, 2023
Posted by: Lalo DV
from Texas
[This review was collected as part of a promotion.] I buy my unit as a back up for my central unit and after more than 3 years have not any issues it all.
I really very satisfied with performance of this particular unit.
I really very satisfied with performance of this particular unit.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Noah82828
Verified Purchase:Yes
I bought this 2 months ago and I am so glad I made the choice the lg very reputable company and really good air conditioner
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, March 13, 2026
Hi Noah, thank you for sharing your experience. It’s great to hear your LG 10,000 BTU Smart Wi‑Fi Enabled Air Conditioner LW1017ERSM1 has been such a solid choice over the past couple of months. Reliable cooling and a reputable brand you can trust make a big difference, especially when you need consistent comfort. We’re glad it’s performing so well for you.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Energy saver mode is the best feature of the unit.
on July 7, 2024
Posted by: bwgardner
from New York, NY
[This review was collected as part of a promotion.] Our old AC broke just before summer and I had a friend who had this same AC in his apartment. We ordered it a few weeks ago and it runs like a dream. It’s quiet, programmable and does an excellent job of maintaining a comfortable temperature in our apartment (which is saying something, because we live in an old building that is not very well insulated). We will be getting this brand AC going forward.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on July 17, 2024
Posted by: samm6969
[This review was collected as part of a promotion.] The air conditioner works great. Never had issues with LG.
Written by a customer while visiting lg.com