The grill is fast to heat up and easy to clean. Love the new design for the grease catch pan, very easy to use. Assemble instructions of the cart could be a bit clearer as to the front and back of cart. I had to disassemble 3 steps to get it correct.
Very disappointed in Weber as a company. The low frame issue with the grill is well documented on social media and yet Weber makes it very difficult (they do not readily post a number for customer support). The Smoky Joe AI support is a joke. It only took 6 attempts to get the warranty issued.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 20, 2025
Your feedback is very important to us. We are sorry to hear about your frustrating experience with our virtual support chatbot. Rest assured, we will relay your feedback to the appropriate team for improvement. Please know that we are here to support you on your grilling journey and are always ready to help. Thank you!