Customer reviews from hp.com
HP - LaserJet Pro MFP 3101sdw Wireless AI-Enabled Black-and- All-in-One Laser Printer - White
Average customer rating
4.4
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
82
4 Stars
15
3 Stars
4
2 Stars
5
1 Star
7
85%of customers recommend this product.
(
44 out of
52)
Customer Reviews for HP - LaserJet Pro MFP 3101sdw Wireless AI-Enabled Black-and- All-in-One Laser Printer - White
Customer Rating
4
HP- still my favorite printer, with caveats.
on December 12, 2024
Posted by: Klap
from Canton GA
Verified Purchase:Yes
This is our third HP laser printer. over the last 31 years. Our first one was bought in 1994. We had tried different inkjet printers, but none were very reliable, and durability was lacking. None lasted more than a year or so. We always came back to HP Laser printers
I like this latest version, except for the ink ( toner) buying system. HP seems to want to have a monopoly on selling VERY expensive toner, so has made it difficult to buy aftermarket toner cartridges, and on some printers, made buying it automatic, as a condition of using their printers. I don't agree with this, even though It is no big thing to me, I don't use a printer often enough to worry about it. However, it irks me that a company would use underhanded schemes like this to make more money, and eliminate competition in the toner marketplace.
I like this latest version, except for the ink ( toner) buying system. HP seems to want to have a monopoly on selling VERY expensive toner, so has made it difficult to buy aftermarket toner cartridges, and on some printers, made buying it automatic, as a condition of using their printers. I don't agree with this, even though It is no big thing to me, I don't use a printer often enough to worry about it. However, it irks me that a company would use underhanded schemes like this to make more money, and eliminate competition in the toner marketplace.
Written by a customer while visiting hp.com
Posted by: Hard working Printer
Verified Purchase:Yes
Great printer!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Very fast printer with stable driver and software.
on October 7, 2025
Posted by: dougm6231
Verified Purchase:Yes
Very quick to print as compared to other printers. Software is not buggy and is easy to use. Refurbished printer was indistinguishable from new. Highly recommended.
Written by a customer while visiting hp.com
Posted by: HP smart print awful
Verified Purchase:Yes
Printing and scanning features are not dependable. HP print program is cumbersome to access
Value
1
Response from hp.comBy Keith, HP Care, February 6, 2023
Hi there.
I’m sorry to hear that you've encountered difficulty with your printer. I can wholly understand why undependable printing and scanning performance via the HP Smart App and problematic access to your Instant Ink printing plan would be a frustrating combination. I want to help you remedy these issues, so I’ll offer what I hope are some helpful resources and suggestions.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35801027
For any clarification or adjustment associated with your printing plan, you can contact our Instant Ink program so we can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you've encountered difficulty with your printer. I can wholly understand why undependable printing and scanning performance via the HP Smart App and problematic access to your Instant Ink printing plan would be a frustrating combination. I want to help you remedy these issues, so I’ll offer what I hope are some helpful resources and suggestions.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35801027
For any clarification or adjustment associated with your printing plan, you can contact our Instant Ink program so we can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
Paper tray lift problem and Wi-Fi connectivity problem
on September 6, 2023
Posted by: AJB87718
from New Mexico
Verified Purchase:Yes
I had this printer for just a few days and it's developed a paper lift problem that could not be fixed by the HP technicians and Wi-Fi connection kept breaking. I'm sending it back.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: DTD - HP user
from NC
Verified Purchase:Yes
This is a good quality standard laser printer. My problem with HP is that my previous HP laser printer was perfectly good too, and working fine - but I had to throw it out because HP would "no longer support the software." This is a transparent trick to force customers to buy a product that should not be needed - "planned obsolescence." I was forced to consign a heavy piece of plastic and metal to contaminate the environment unnecessarily - irresponsible policy by HP! And my reserve laser cartridges are now useless.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Paprika
from Atlanta, GA
Verified Purchase:Yes
When I first got the printer setup, it always says that there isn't paper available despite entering the correct paper information (letter size, recycled paper). This glitch prevented me from being able to print anything. My friend, who does printer support for a living, got it so I could print, but I get these annoying messages that I just have to hit ignore. Considering the cost of this printer it makes zero sense why there would be a flaw like this! Other functions like scanning work fine which is mainly what I use the printer for.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: My humble opinion
from East Coast
Verified Purchase:Yes
Scan quality is poor.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com