Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Average customer rating
4.4
(2,474 Reviews)
Rating breakdown 2,474 reviews
5 Stars
1,519
4 Stars
604
3 Stars
180
2 Stars
65
1 Star
106
Customer Reviews for Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Customer Rating
3
Horrible design that won't work for wine glasses with a normal-sized stem
on July 10, 2025
Posted by: Ilikemywineglasses
Who ever designed the dishwasher never used a wine glass with a stem. The upper rack with the clamps works barely ok for short-stemmed white wine glasses, but for anything larger with a normal length stem, like a Bordeaux glass, you are out of luck and need to keep biting your nails every time you run the washer.
This is a HIGE design flaw and had I known/realized before I had bought and installed it, I would have look to buy a Bosch again.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 11, 2025
Hi there, Ilikemywineglasses!
Thank you for taking the time to share your feedback with us. I’m sorry to hear about the frustration you’re experiencing with the design of your dishwasher — especially when it comes to securely accommodating stemmed wine glasses. I can understand how concerning it must be to feel like your glassware is at risk every time you run a cycle.
You're absolutely right — thoughtful design should reflect real-world use, and it’s clear that in this case, the upper rack system didn’t meet your expectations or needs. That’s valuable input, and I want you to know that we take feedback like yours seriously. Our design teams rely heavily on customer insights when improving future models, and concerns like this are exactly the kind that deserve attention.
While I know this doesn’t change your current experience, I’d love the chance to pass your comments along directly to our product development team. If you’re open to it, feel free to share your model number so we can better understand which design you're referencing.
We appreciate your honesty — and I’m truly sorry that this experience didn’t meet the quality you expected from Frigidaire. We’d like the opportunity to do better going forward.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Thank you for taking the time to share your feedback with us. I’m sorry to hear about the frustration you’re experiencing with the design of your dishwasher — especially when it comes to securely accommodating stemmed wine glasses. I can understand how concerning it must be to feel like your glassware is at risk every time you run a cycle.
You're absolutely right — thoughtful design should reflect real-world use, and it’s clear that in this case, the upper rack system didn’t meet your expectations or needs. That’s valuable input, and I want you to know that we take feedback like yours seriously. Our design teams rely heavily on customer insights when improving future models, and concerns like this are exactly the kind that deserve attention.
While I know this doesn’t change your current experience, I’d love the chance to pass your comments along directly to our product development team. If you’re open to it, feel free to share your model number so we can better understand which design you're referencing.
We appreciate your honesty — and I’m truly sorry that this experience didn’t meet the quality you expected from Frigidaire. We’d like the opportunity to do better going forward.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 12, 2025
Posted by: Durable
[This review was collected as part of a promotion.] I love Frigidaire. We have 3 appliances and they all work great. They are durable and if for some reason we have an issue I know that Frigidaire is there for us.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 14, 2025
Thank you so much for your wonderful feedback! We're delighted to hear that you love your Frigidaire appliances and that they've been dependable for you. Our goal is to provide durable products and excellent support whenever you need it. If you ever require assistance or have questions, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're always here to help! - Maria
Written by a customer while visiting frigidaire.com