Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Average customer rating
4.4
(2,476 Reviews)
Rating breakdown 2,476 reviews
5 Stars
1,521
4 Stars
604
3 Stars
180
2 Stars
65
1 Star
106
Customer Reviews for Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Customer Rating
1
A one star rating is extremely generous
on May 24, 2023
Posted by: angry grandmother
at about 6 months old, the dishwasher started making a loud noise and displayed an error code. I called support and a tech came out and “repaired” it. Nearly 2 months later, I am waiting on the 4th service call. As a result, will NEVER purchase another Frigidaire or ElectroLux product.
Response from frigidaire.comBy John, Online Outreach Specialist, May 25, 2023
Hi there, our valued customer. We feel terrible to hear that you’re having this experience with your new dishwasher. We show you were able to reconnect with our Customer Care Team and that you’re working with them towards a resolution. We highly suggest that you coordinate this concern directly with them so we can fully assist you and provide resolutions in this matter. Please contact us via Live Chat or call us at 1-800-374-4432, and we will dive right in. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
1
ITS JUNK! DONT EVEN TAKE IT IF THEY PAY YOU FOR IT!
on May 31, 2023
Posted by: Hate it so much
[This review was collected as part of a promotion.] DO NOT GET THIS EVEN IF THEY PAY YOU TO HAVE IT!!!! had problems with it from the day it has been installed! They basically replaced every part except the body, racks and spray arms! It takes about 4 hours to wash dishes and they still might not be clean. I scrub them the best I can, but if you miss anything, it will still be on there! It doesn't fit a 14 inch fry pan without taking half of the lower rack! I am still having to refill jet dry every other wash, if you dont dishes have to be hand dried even with the Hot dry! Tablets do not dissolve unless you put on the bottom, even then sometimes I find it stuck to the filter!
I also learned that cleaning the filters every 2 months is NOT enough. Smell was soo bad. Trying to get inside the filter to scrub is a joke! It has only been 6 weeks and I had black, green and grey moldy, slime! This is after I prescrub with dawn, load, wash dishes. Run the dishwasher cleaner tablets EVERY month! The filter got so bad! I thought it was the kids didnt rinse dishes while I was out of town, but they were spotless, but not ran through the dishwasher! It was the filters!
I have had dishwashers for all my life! I have cleaned filters in them and there has NEVER been anything to clean but maybe 1 piece of food! NEVER MOLD! Makes me wonder if I'm making us sick by using the appliance! Guess I need to clean it weekly?
I can NOT wait for this to quit so I can get one that I like. NEVER had such a worthless appliance and I'm stuck with it!!
I also learned that cleaning the filters every 2 months is NOT enough. Smell was soo bad. Trying to get inside the filter to scrub is a joke! It has only been 6 weeks and I had black, green and grey moldy, slime! This is after I prescrub with dawn, load, wash dishes. Run the dishwasher cleaner tablets EVERY month! The filter got so bad! I thought it was the kids didnt rinse dishes while I was out of town, but they were spotless, but not ran through the dishwasher! It was the filters!
I have had dishwashers for all my life! I have cleaned filters in them and there has NEVER been anything to clean but maybe 1 piece of food! NEVER MOLD! Makes me wonder if I'm making us sick by using the appliance! Guess I need to clean it weekly?
I can NOT wait for this to quit so I can get one that I like. NEVER had such a worthless appliance and I'm stuck with it!!
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 2, 2023
Hello Barbburns992,
Oh no! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Just to give you a heads up in regard to a proper cleaning of the dishes and uses of detergents or powders, you can visit your manual and go to page 9 to 13 to get more additional information with this. Moving forward, if you need further assistance, we can discuss this further. and don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Oh no! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Just to give you a heads up in regard to a proper cleaning of the dishes and uses of detergents or powders, you can visit your manual and go to page 9 to 13 to get more additional information with this. Moving forward, if you need further assistance, we can discuss this further. and don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Silverware holder horrible
on June 18, 2023
Posted by: MKHERBER
[This review was collected as part of a promotion.] Overall I really like this dishwasher. I use cascade but the dishes don’t get clean like they claim in the commercials so …. My main reason for this review is the silverware basket in this model dishwasher is the worst. Whoever decided to leave giant gaps around the top of the basket. Not a good plan. Silverware will slide out when trying to put it I. The dishwasher or shorter pieces stick out and prevent the rack from going into the dishwasher. The pieces will hang up and stop the rack from rolling in. I would not complain if someone would send me a different basket without the giant gaping holes that the silverware slips through. Small squares from top to bottom, PLEASE!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, June 19, 2023
We are saddened that your experience didn't meet your expectation. Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns please let us know!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not sure yet
on July 22, 2023
Posted by: MountainNonna
[This review was collected as part of a promotion.] The 24" Built-in Dishwasher with EvenDry washes well and quietly. The dishes and inside are still dripping wet when done, though. I don't know if EvenDry has to be activated, we have it on Heat Dry. I started a chat to get help, but they disappeared and didn't reply-I disconnected after 30 minutes of waiting. I also wanted to ask how to cancel a cycle and drain. My installer tested it for leaks, and had to run a whole rinse-only cycle to get it to drain. I'll try again when I have time during their hours, hopefully I can get some help.
Response from frigidaire.comBy Owen, Online Outreach Specialist, July 24, 2023
Hello teech13,
Thank you for taking time to provide your comment and feedback in regards with your experience. We're glad that it was well and quietly. However, we're saddened to hear that it's still wet despite of using the Heated dry. Please know that when it comes to Evendry option it doesn't have one but both dry mode/options do have Evendry functionality with the unit. Also, in regards with how to cancel the cycle, you just click the star/cycle button on the panel. If these options don't work. Kindly let us know by connecting with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking time to provide your comment and feedback in regards with your experience. We're glad that it was well and quietly. However, we're saddened to hear that it's still wet despite of using the Heated dry. Please know that when it comes to Evendry option it doesn't have one but both dry mode/options do have Evendry functionality with the unit. Also, in regards with how to cancel the cycle, you just click the star/cycle button on the panel. If these options don't work. Kindly let us know by connecting with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great dishwasher!
on July 26, 2023
Posted by: LLL88
[This review was collected as part of a promotion.] This dishwasher works well. It has 3 racks. It is quiet & efficient. Dries well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
love it!
on July 28, 2023
Posted by: busy kitchen
[This review was collected as part of a promotion.] love this dishwasher, easy to load, holds a lot and cleans so well!!!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 31, 2023
Posted by: Ral89
[This review was collected as part of a promotion.] So far dishwasher works great. Sometimes it’s hard to maneuver the lower basket because it comes off the track.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 24” Built-in Dishwasher with EvenDry
on August 1, 2023
Posted by: Jan R
[This review was collected as part of a promotion.] Awesome! Love it! Very quiet, don’t even know when it is running. Like the extra rack for silverware. Cleans and dries dishes great! Would buy it again!
Written by a customer while visiting frigidaire.com