Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Average customer rating
4.4
(2,447 Reviews)
Rating breakdown 2,447 reviews
5 Stars
1,502
4 Stars
599
3 Stars
177
2 Stars
64
1 Star
105
Customer Reviews for Frigidaire - 24" Top Control Built-in Panel Ready Dishwasher with 3rd Rack, EvenDry, and 49dBA - Stainless Steel
Customer Rating
5
Time To Update
on February 13, 2023
Posted by: Update Time
[This review was collected as part of a promotion.] Our previous was installed in 1996. It was working fine, but it was time to update, especially to conserve energy and water. We are very pleased with our new dishwasher and adds a little value to our home.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dishwasher
on February 23, 2023
Posted by: Kitty77
[This review was collected as part of a promotion.] You have to struggle to even push the top rack in and all the dishes fall over!!! It also doesn’t seem to close all the way until you force it closed when you close the door!!! Very very unhappy with the dishwasher!’nn
Response from frigidaire.comBy Christian , Online Outreach Specialist, February 24, 2023
Good day, Kitty!
We do understand you had a frustrating experience with your dishwasher with us, and we really appreciate you bringing this issue to our attention. We'd like to learn more about your specific situation and make things right. At your convenience, please connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you!
Best Regards
-Christian
We do understand you had a frustrating experience with your dishwasher with us, and we really appreciate you bringing this issue to our attention. We'd like to learn more about your specific situation and make things right. At your convenience, please connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you!
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of junk!
on March 26, 2023
Posted by: marshallkoontz
[This review was collected as part of a promotion.] It quit working the week after the warranty expired
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 29, 2023
Hi, Marshall. Thank you for reaching out to us. We're sorry that your experience didn't match your expectations. This is certainly not the experience we would want for our customers like you. As per checking, the warranty for this dishwasher is not yet expired until September 5, 2023. Should you need further assistance regarding this concern, please feel free to contact us via Live Chat or call us at this number (800) 374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. We will be very happy to help.
Kind Regards,
Maria
Kind Regards,
Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 28, 2023
Posted by: IKE795
[This review was collected as part of a promotion.] IT GETS THE DISHES VERY CLEAN, ITS QUIET AND OVERALL WORKS WELL.
THE ONLY ISSUE IS WITH THE RACKS, THE ARE SHAKEY AND AT TIME HARD TO LOAD
THE ONLY ISSUE IS WITH THE RACKS, THE ARE SHAKEY AND AT TIME HARD TO LOAD
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worse dishwasher ever.
on March 29, 2023
Posted by: f26shawn
[This review was collected as part of a promotion.] I've owned this defective dishwasher since July 2022. I have had this device serviced for the same issue twice. It has an error code i20. Both times they changed the control board and the problem persists. The only way to get the cycle to complete is to restart the unit and hope for the best.
Response from frigidaire.comBy John, Online Outreach Specialist, March 31, 2023
Hi there, our valued customer. We feel terrible to hear that you’re having this experience with your dishwasher. We showed you were able to reconnect with our Customer Care Team, and you’re working with them towards a resolution. We highly suggest that you coordinate this concern directly with them so we can fully assist you and provide resolutions in this matter. Please contact us at 1-800-374-4432, and we will dive right in. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Where’s the manual?
on April 1, 2023
Posted by: Nick1001
Why cant i find a manual for this product. I bought it and Frigidaire only provides installation instructions and a “use and care” booklet. This hardly covers what is needed to own and maintain the product.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 3, 2023
Hi there, valued customer! We can send you the Complete Owner's Guide, please contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST for further assistance. ~ Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
1
A one star rating is extremely generous
on May 24, 2023
Posted by: angry grandmother
at about 6 months old, the dishwasher started making a loud noise and displayed an error code. I called support and a tech came out and “repaired” it. Nearly 2 months later, I am waiting on the 4th service call. As a result, will NEVER purchase another Frigidaire or ElectroLux product.
Response from frigidaire.comBy John, Online Outreach Specialist, May 25, 2023
Hi there, our valued customer. We feel terrible to hear that you’re having this experience with your new dishwasher. We show you were able to reconnect with our Customer Care Team and that you’re working with them towards a resolution. We highly suggest that you coordinate this concern directly with them so we can fully assist you and provide resolutions in this matter. Please contact us via Live Chat or call us at 1-800-374-4432, and we will dive right in. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
1
ITS JUNK! DONT EVEN TAKE IT IF THEY PAY YOU FOR IT!
on May 31, 2023
Posted by: Hate it so much
[This review was collected as part of a promotion.] DO NOT GET THIS EVEN IF THEY PAY YOU TO HAVE IT!!!! had problems with it from the day it has been installed! They basically replaced every part except the body, racks and spray arms! It takes about 4 hours to wash dishes and they still might not be clean. I scrub them the best I can, but if you miss anything, it will still be on there! It doesn't fit a 14 inch fry pan without taking half of the lower rack! I am still having to refill jet dry every other wash, if you dont dishes have to be hand dried even with the Hot dry! Tablets do not dissolve unless you put on the bottom, even then sometimes I find it stuck to the filter!
I also learned that cleaning the filters every 2 months is NOT enough. Smell was soo bad. Trying to get inside the filter to scrub is a joke! It has only been 6 weeks and I had black, green and grey moldy, slime! This is after I prescrub with dawn, load, wash dishes. Run the dishwasher cleaner tablets EVERY month! The filter got so bad! I thought it was the kids didnt rinse dishes while I was out of town, but they were spotless, but not ran through the dishwasher! It was the filters!
I have had dishwashers for all my life! I have cleaned filters in them and there has NEVER been anything to clean but maybe 1 piece of food! NEVER MOLD! Makes me wonder if I'm making us sick by using the appliance! Guess I need to clean it weekly?
I can NOT wait for this to quit so I can get one that I like. NEVER had such a worthless appliance and I'm stuck with it!!
I also learned that cleaning the filters every 2 months is NOT enough. Smell was soo bad. Trying to get inside the filter to scrub is a joke! It has only been 6 weeks and I had black, green and grey moldy, slime! This is after I prescrub with dawn, load, wash dishes. Run the dishwasher cleaner tablets EVERY month! The filter got so bad! I thought it was the kids didnt rinse dishes while I was out of town, but they were spotless, but not ran through the dishwasher! It was the filters!
I have had dishwashers for all my life! I have cleaned filters in them and there has NEVER been anything to clean but maybe 1 piece of food! NEVER MOLD! Makes me wonder if I'm making us sick by using the appliance! Guess I need to clean it weekly?
I can NOT wait for this to quit so I can get one that I like. NEVER had such a worthless appliance and I'm stuck with it!!
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 2, 2023
Hello Barbburns992,
Oh no! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Just to give you a heads up in regard to a proper cleaning of the dishes and uses of detergents or powders, you can visit your manual and go to page 9 to 13 to get more additional information with this. Moving forward, if you need further assistance, we can discuss this further. and don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Oh no! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Just to give you a heads up in regard to a proper cleaning of the dishes and uses of detergents or powders, you can visit your manual and go to page 9 to 13 to get more additional information with this. Moving forward, if you need further assistance, we can discuss this further. and don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com