Customer reviews from otterbox.com
OtterBox - Symmetry Folio Series for Apple iPad Pro 13-inch (M4) and Apple iPad Pro 13-inch (M5) - Figment
Average customer rating
3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
2
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for OtterBox - Symmetry Folio Series for Apple iPad Pro 13-inch (M4) and Apple iPad Pro 13-inch (M5) - Figment
Customer Rating
4
Will not support the iPad in the folded position.
on December 1, 2025
Posted by: DocHolliday
Verified Purchase:Yes
The previous iPad protector had a magnetic slide that raised up and down to capture the iPencil. It was cumbersome and came apart easily. That is not the case here. The new design, a flap that s
Folds over the pencil and magnetically shuts, is excellent. But, the folding stand of the old case magnetically locked, whereas this new design just folds with no mechanism to hold that fold, the magnet is gone. The iPad will continuously crash down on me.
Disgusted, I looked at the problem, and fixed it with Velcro dots. Strategically placed, the dots hold well and my iPad will stand up without crashing down.
But, why fix one problem feature and creat another? Put the magnet back in the folding stand and this would be magnificent. As it is, this will protect your iPad. But bring a small pillow to hold it up.
Folds over the pencil and magnetically shuts, is excellent. But, the folding stand of the old case magnetically locked, whereas this new design just folds with no mechanism to hold that fold, the magnet is gone. The iPad will continuously crash down on me.
Disgusted, I looked at the problem, and fixed it with Velcro dots. Strategically placed, the dots hold well and my iPad will stand up without crashing down.
But, why fix one problem feature and creat another? Put the magnet back in the folding stand and this would be magnificent. As it is, this will protect your iPad. But bring a small pillow to hold it up.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Philip
Verified Purchase:Yes
The hold of the magnet in the standing position is substantially lower than the hold in a previous design that I have on an older iPad Pro. I am hoping that with time the cover will break in sufficiently to moderate this issue. For now, I do not leave the iPad standing unattended. Otterbox replaced the first purchase since the iPad was falling over for no reason. The second one is somewhat better, but not as good as the old one.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 14, 2024
Thank you for your feedback regarding the iPad Pro 13-inch (M4) Symmetry Series Folio Case. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The fit is good, but the material is too slick to keep the unit vertical when the front cover is folded back. Returned both covers.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2025
Hello! We are so sorry to hear you needed to make a return. Should any questions arise regarding your return, or if we may assist with finding a different style of case that better meets your needs, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
High quality protection, doesn’t stand well.
on December 31, 2024
Posted by: Mike G
Verified Purchase:Yes
High-quality case but very poor for upright viewing. It won’t stay upright without falling down. The rear of the case is too slick and doesn’t provide any friction against the cover when it’s folded into an upright position.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 31, 2024
Hello, Mike! We are so sorry to hear you are experiencing difficulties with using this case in the way that you would like. Please reach out to our CS Team by phone or via chat, and we are happy to help with some troubleshooting on this!
Written by a customer while visiting otterbox.com
Posted by: Battynurse
Verified Purchase:Yes
I’m Disappointed that it doesn’t work like previous cases. The ability to fold the case back to use as a stand doesn’t work at all. It just falls. I’ve had two Symmetry cases with my previous iPad that I loved which was why I code this case and I don’t like this case at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 5, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Aeon
Verified Purchase:Yes
I was hoping this version for my new ipad would be as capable as the last one from 5 years ago. same great design (on the outside) but thinner materials and weaker magnets prevent the case from performing half as good as the old one.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2026
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Busymom
Verified Purchase:Yes
It’s not the same as the prior version. Can’t use any volume or on off buttons while case is on.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: gemini
Verified Purchase:Yes
i like thats the case is very slip yet durable and the back is clear so i can display stuff on the back
I would recommend this to a friend!
Written by a customer while visiting otterbox.com