Customer reviews from elgato.com
Elgato - Prompter - All-in-One Teleprompter with Built-in Screen - Black
Average customer rating
4.1
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
18
4 Stars
5
3 Stars
3
2 Stars
1
1 Star
3
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for Elgato - Prompter - All-in-One Teleprompter with Built-in Screen - Black
Customer Rating
1
99% of the way there.
on April 9, 2024
Posted by: Conrad
Gender:Male
I own quite a bit of Elgato's products - this Prompter was the latest addition.
The product itself is exactly what you want it to be - I don't think you'll find anything better out there. BUT, and this is a Kardashian sized "but"... the software is awful.
Camera Hub has to be one of the worst piece of software out there. Tons of bugs, causes other systems (like my elgato 4k capture card) to crash, and so far neither of my attempts to get support to call me back has been returned so at this point I don't believe there is a fix.
The product itself is exactly what you want it to be - I don't think you'll find anything better out there. BUT, and this is a Kardashian sized "but"... the software is awful.
Camera Hub has to be one of the worst piece of software out there. Tons of bugs, causes other systems (like my elgato 4k capture card) to crash, and so far neither of my attempts to get support to call me back has been returned so at this point I don't believe there is a fix.
Without functional software I have the best tool on the market but can't actually use it. And it fails when you need it most. I essentially have a Bugatti without wheels.
No, I would not recommend this to a friend.
Response from elgato.comBy Victor, Technical Marketing, April 16, 2024
Dear Conrad,
We are sorry to hear that. That's definitely not how it should be.
The Camera Hub software does not normally interfere with the capture cards.
We are constantly working on our software - if you like, we can take a look at what's going wrong.
We couldn't find a ticket under the email, but you may have tried by phone.
We are here to help, but sometimes, the requests exceed even our capacity limits.
Please open a ticket at help.elgato.com and we will do this via email.
Since the colleagues are probably requesting the log files, we would have to go through them anyway.
If you get in touch, you are welcome to do it in English or, if you prefer, in German.
Mit besten Grüßen
Victor
We are sorry to hear that. That's definitely not how it should be.
The Camera Hub software does not normally interfere with the capture cards.
We are constantly working on our software - if you like, we can take a look at what's going wrong.
We couldn't find a ticket under the email, but you may have tried by phone.
We are here to help, but sometimes, the requests exceed even our capacity limits.
Please open a ticket at help.elgato.com and we will do this via email.
Since the colleagues are probably requesting the log files, we would have to go through them anyway.
If you get in touch, you are welcome to do it in English or, if you prefer, in German.
Mit besten Grüßen
Victor
Written by a customer while visiting elgato.com
Customer Rating
5
Maximizing Engagement with Prompter
on February 2, 2024
Posted by: AccidentalGrenade
Gender:Male
TL;DR: Prompter WILL increase the engagement in your streams and pre-recorded content, leveling up the entertainment value of your clips if used correctly! And it's HUGE for competitive streamers who are forced to use a delay to prevent stream sniping.
As a streamer who primarily goes live and doesn't create a lot of scripted content, I didn't understand the value of Elgato's Prompter immediately. But when I saw that you can easily put your Twitch chat ON the Prompter's display, it clicked. Now when I read chat, I'm looking into the camera and connecting with my audience. I've also put my camera feed on the Prompter beneath the chat (using a special OBS scene, more on that later), so when I react to messages, I know what I LOOK like and my reactions as a result have become much more funny, charismatic, and entertaining. Before I would be slack-jawed, ogling the chat text and not have a great awareness of my posture, gestures, etc.
Being able to make genuine eye contact when a beloved viewer returns to the channel, or stare someone down as I rant at them in a tongue-in-cheek fashion on my stream has been huge.
I have a bit of a unique use case for the Prompter, as I am primarily a poker streamer these days. I play online poker at a high level, competing with others and showing my cards for entertainment value, as I talk through the strategy of hands and want viewers to see all the action. Because of the highly competitive nature of the game and the fact that it is played for money, stream snipers are a big problem. So I'm forced to stream on a 3–5 minute delay. For obvious reasons, this can be a death knell for engagement as I am not talking to my viewers in real-time.
Prompter has been so huge in mitigating the delay problem, because now when I do respond to viewers it's much more direct, genuine, and intimate. Poker viewers are used to the delay, but I know that it still is a letdown sometimes when you have to wait minutes for a response and the streamer's reaction is STILL lukewarm. Prompter helps me make it worth the wait. I would HIGHLY recommend the Prompter to any creator, but ESPECIALLY those in a highly competitive environment, streaming on delay.
I took some tips from nutty (nuttylmao on YouTube) and created a scene in OBS for my Prompter. Check out his Prompter video and you'll see exactly how I created my scene, with minor tweaks to my own preferences.
My Prompter Setup looks like this (pictures and screenshots attached):
-Distinct scene in OBS for the Prompter - camera, chat, rule of thirds, crosshair so I know where to direct my eyes
-Macros in Advanced Scene Switcher to launch the scene as a fullscreen preview on my Prompter + activate/deactivate red border on the scene so I KNOW for sure when I am live/recording
-Separate, special scene for a dual stream collaboration that I do (shoutout naigo1, longest running poker dual stream on Twitch!), so that I can engage with eye-to-eye contact with my co-host (in Twitch's Stream Together) and chat, while reading chat and bantering.
Prompter has been an engagement dream. Honestly, I think I'm only just beginning to unlock its potential. I'm planning to do more scripted and bespoke YouTube content, and I can't wait to see how Prompter helps me level up there as well.
On a hardware note, the Prompter is quality construction. Elgato really took the time to understand the variety of camera situations here, and it shows. They've included numerous attachments to fit every kind of camera. It was a BREEZE to attach it to my ZV-E10 and get it rolling (I also purchased a Cam Link 4K to bring it all together).
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
5
The Missing Link in the Virtual World = Prompter
on November 27, 2023
Posted by: NRG516
Gender:Male
I was lucky to receive my new Elgato Prompter a lot earlier than expected. While they promised me it would arrive by the second week of January, it was in my hands in less than 2 weeks! It took me less than 5 minutes to set it up (using a Canon DSLR) using the adaptor rings provided. Amazingly simple and elegant package for what used to be a much larger prompter that held my iPad. While I am confident the teleprompting software will get better, it is sufficient as is. This baby makes it ultra-easy to teleprompt yourself, read notes, or view any other items on the 9" screen. I usually put my guests up there on the Prompter so I can actually look at them instead of my camera to make eye contact. The Prompter has made me forget there is a camera back there! I'm in love. I am more stress free than ever when being online with notes, slides, and scripts.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Needs a lower shield.
on December 12, 2023
Posted by: Marco
This is an amazing product, It's great to use for content creation, and it definitely helps as a 3D artist. I can use this as a reference screen, it's that clear. It's really perfect. The only thing that's distracting is the second screen at a low angle, if you're trying to see more of the bottom screen on the top reflection, you're bound to see more of the bottom screen. And that's really distracting. Especially if you're reading from the script you've written. I would definitely see if it's possible to add a shield with a pivot and extensions for different angles that could clamp to the monitor edge closest to you. other than that, it's still great. I'm so excited to keep using it.
Written by a customer while visiting elgato.com
Customer Rating
1
HORRIBLE
on February 10, 2024
Posted by: DO NOT BUY
Gender:Male
The thing won't power on. After it shows the blue screen when it first comes on it doesn't work anymore. I've watched a thousand tutorials after my purchase, did everything everyone suggested and still this prompter will not work for me.
No, I would not recommend this to a friend.
Response from elgato.comBy Victor, Technical Marketing, February 12, 2024
Dear valued customer,
We stand for quality and are always happy to help with any problems you may encounter with our devices. Our customers are very important to us and we regret the experience you had. Of course, we are at your disposal to solve the problem so that you can use the product fully and without any issue.
From your description, it could be a problem with a quick solution. Please open a ticket at help.elgato.com so that we can assist you.
Thank you very much for your report and your patience.
With best regards
We stand for quality and are always happy to help with any problems you may encounter with our devices. Our customers are very important to us and we regret the experience you had. Of course, we are at your disposal to solve the problem so that you can use the product fully and without any issue.
From your description, it could be a problem with a quick solution. Please open a ticket at help.elgato.com so that we can assist you.
Thank you very much for your report and your patience.
With best regards
Written by a customer while visiting elgato.com
Customer Rating
5
A Must Have for Community-Focused Creators
on January 29, 2024
Posted by: Bricks 'O' Brian
Gender:Male
The ability to make "direct eye contact" with my audience, jot down notes, and have a third monitor for my daily routine has revitalized my setup. The Prompter has become a daily driver for literally everything I do. I'd give it a 8.5/10, with a larger sized version making it a full 10/10/
You may not see the full value from videos or images, but once you have it, and feel its' full effects, it's a no brainer for your content setup.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
5
One of Elgato's best products...ever
on March 4, 2024
Posted by: Naaackers
Gender:Male
[This review was collected as part of a promotion.] [Full disclosure - I received this product for free for testing]. Teleprompters for creators is one of those "if you know, you know" type deals. If you are someone who creates a lot of post production content, with heavy scripting and longer talking head format, you've thought to yourself "Jesus almighty, there has got to be a better and more efficient ways to do this". That's what the prompter is here for. Not only is the hardware great, being cross platform on Windows and MacOS is a huge plus. The software side of things could use come work (fixes currently in beta), but overall I LOVE this device. Hardware support wise, I'd love to see better compatibility with portrait recording situations, and this is the reason I modded my prompter and 3D printing extra parts to do just that. All in all, amazing product, they knocked it out of the park, and I'm so happy with it and I almost want to get another one for a different part of the house. 10/10.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Great product bad software
on September 19, 2024
Posted by: Prince HWC
I could have enjoy the Prompter but for the life of me, the app is way much of headache , too much trouble shooting and still won't work, I have to return it.
Response from elgato.comBy Victor, Technical Marketing, September 23, 2024
Hello Prince,
sorry to hear you are having problems with the software, we are here to help. Please open a ticket at help.elgato.com and our support team will assist.
sorry to hear you are having problems with the software, we are here to help. Please open a ticket at help.elgato.com and our support team will assist.
Written by a customer while visiting elgato.com