I received the pillows in a normal amount of time. That is the best thing I can say about my experience. I fell asleep with them and woke up looking for them. They disappeared between the tiny crack of my mattress and my headboard, TINY!!! They are terrible. I returned them in January and still have not received my refund. Plus, I was told they do not normally accept returns and that I am "lucky" they did this for me. Real lucky, now I have no pillows and no money.
I had a Temperpedic pillow for 13 years and it was near the end of its life, so I took advantage of a deal on the Temperpedic site to buy a new one. It was depressingly thin and not supportive at all, compared to my old pillow. I wish I had tried it out in person before I purchased it. I love the hard rock type pillows and this one just didn't cut it for me. I'm sure it's just a different model than my old pillow, but I was definitely disappointed when I was so looking forward to my new pillow.
The best pillows we ever had. Just lay your head down on this pillow and get the best sleep you ever have had. No tossing and turning just peaceful sleep.
I used to wake up frequently until I bought my first cloud pillow. Now I sleep through the night without flipping my pillow. I even caught my dog laying his head on it!
As soon as you lay your head down, it sinks to the mattress. Also it's a very hard pillow. This will be my last buy from this brand. Worst guest services.