My wife was having daily neck and shoulder pain so we decided to purchase 2 of the Cloud pillows. It has been almost 2 months and the pain has gone away after the first week of using the Cloud pillow.
This pillow is amazing. Headaches and stiff necks have disappeared. I prefer firm pillows and this is the perfect firmness. Only reason for 4/5 is because I wish it was a little thicker.
Flat is the best way to describe these pillows. I find that they offer no support at all. Would return them both if I could and makes me hesitant to try any other products.
The first night I slept with one of these pillows I woke up with neck pains. My head did not sink in as much as it should have, so I was sleeping almost with a kink in my neck. Plus these aren't non returnable so now I'm stuck with them :(