I bought this pillow under the impression that it was the same as a pillow I had years ago. I tried it out for a night and discovered that it was not as firm as I would have liked. I contacted customer support and they said there was nothing they could do for me. Therefore, when buying a pillow here make sure it the exact pillow you want, because even during a pandemic when showrooms are closed there is a zero return policy.
I really like these pillows. I've had a bad neck (multiple surgeries) for years and tried nearly every major pillow available. These are my favorite by far. I even travel with one and used to make fun of people who did that since no other pillow helped me. The most comfortable and adaptable pillow I've ever used. I have two of them!
I started using it 45 days back and I am having severe neck pain. As per return policy, I don't have option to send it back. It's too firm and feels like I am sleeping on a mattress without pillow.
Although the pillow felt like nice material it was way too thin. You'd have to stack 2 together to get any support then its too thick. It also had a weird smell that made my eyes burn.
This pillow is so comfortable. Took me about 2 weeks to get used to but now I would never go back to old style poly filled pillows. Wish the travel pillow was the same thickness. This pillow is not too thin or too thick. It's just right!