I bought this pillow under the impression that it was the same as a pillow I had years ago. I tried it out for a night and discovered that it was not as firm as I would have liked. I contacted customer support and they said there was nothing they could do for me. Therefore, when buying a pillow here make sure it the exact pillow you want, because even during a pandemic when showrooms are closed there is a zero return policy.
I started using it 45 days back and I am having severe neck pain. As per return policy, I don't have option to send it back. It's too firm and feels like I am sleeping on a mattress without pillow.
I really like these pillows. I've had a bad neck (multiple surgeries) for years and tried nearly every major pillow available. These are my favorite by far. I even travel with one and used to make fun of people who did that since no other pillow helped me. The most comfortable and adaptable pillow I've ever used. I have two of them!
This pillow is so comfortable. Took me about 2 weeks to get used to but now I would never go back to old style poly filled pillows. Wish the travel pillow was the same thickness. This pillow is not too thin or too thick. It's just right!
At first I was not all that impressed with this pillow. Seemed kind of "meh". Then I decided to give it a try. I have never had a pillow that was so accommodating. It's like it's not there. I mean, you don't notice it at all; you just sleep well on it. I use a CPAP machine and pillows sometimes get in the way. Not this one. You can't judge it awake. You have to give it a night-then you'll understand. It's like magic.