Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, King - White
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,527
4 Stars
555
3 Stars
291
2 Stars
252
1 Star
417
78%of customers recommend this product.
(
3,122 out of
3,998)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, King - White
Customer Rating
1
Poor quality, not as advertised
on October 14, 2024
Posted by: Unhappy sleeper
from Portland, Maine
Verified Purchase:No
This pillow arrived in a damaged box. The pillow is extremely poor quality. It is very soft, not medium/firm as advertised. For the price of this pillow, I would expect a high-quality product as well as a high-quality customer service experience, neither of which are true in this case. I contacted customer service With zero help or support. I specifically purchased this pillow looking for some thing more firm to support my neck, and this is not at all as advertised. As they do not allow any returns, despite the fact that it has not been used even one night, I will unfortunately have to waste all of the materials and throw this in the trash, and I have spent nearly $200. A waste of time and money, this company does not care about quality or customer service. Don't waste your time or money.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Unhappy Sleeper
from Indianapolis IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered this pillow expecting the pillow to be a medium firm. What I received is a super sport pillow that collapses to almost flat. Either this is defective or falsely advertised. I have tried to talk with the company about the issue but they have denied any warranty claim and refuse to offer any sort of compensation or solution. I feel like they have stolen my money and I have nothing to show for it. I was a lifetime tempur pedic supporter and I will never buy from them again. After this experience I would hate to have an issue with a mattress and be treated this poorly.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Natanael
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] In the beginning I was a little skeptical about this pillow specially because I didn't like it when I used it the first time because I never owned a Tempur-Pedic pillow before. I was going to return it the next day but my wife told me she used the and she loved it so she told me to give it another chance so I tried it that night again and for some reason I slept like an angel that night so I decided to keep it and now that have been using it for almost a month I can say that this has been one of the best investments I have made in my life. I truly love it and I recommend it 200% to anybody who wants to improve their sleep. The cooling feature it's very cool too. I honestly love it!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Rita
from Phx ,Az
Verified Purchase:Yes
[This review was collected as part of a promotion.] The worse pillows I have ever purchased , very low quality . Not comfortable at all, feels like I am sleeping on complete brick . Contacted warranty department and they absolutely did not help in assisting me. Spent over 300 dollars . Very unhappy, and very unsatisfied with the service provided from Tempur-pedic. Have used them in the past and never encountered this issue.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Nite Owl Happy
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife needs this pillow as she suffers from night sweats. It keeps her head cool most of the night, but if it wears off she just flips the pillow over. Great support. The pillow comes with its own removable, washable cover. We don't recommend using a pillowcase because it puts a barrier between you and the cooling effect.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Joe Sleepz
from El Segundo, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can actually feel the cooling working in the pillow. It's amazing.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Jo Ann
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillows were delivered on time but I am so disappointed in them. They are hard as a rock and have not soften in the last month we have had them. I don't even use them anymore and since I ordered them online, I am told I cannot get a refund or exchange them for other pillows. At this point, I will never order again, especially for the price I paid.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
TEMPUR-Cloud Dual Cooling - Queen Pillows are the Best!!
on October 17, 2024
Posted by: Resting Easy
from San Luis Obispo, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillows are the most comfortable I have ever owned. I sleep much better since I started using them and the compliment my new Tempur-Pedic Mattress and foundation nicely. I will be purchasing two more to accompany these.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com