Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud Adjustable+Cooling Pillow, King - White
Average customer rating
3.7
(1,866 Reviews)
Rating breakdown 1,866 reviews
5 Stars
922
4 Stars
288
3 Stars
192
2 Stars
158
1 Star
306
67%of customers recommend this product.
(
1,257 out of
1,866)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Adjustable+Cooling Pillow, King - White
Customer Rating
1
No warranty
on March 17, 2024
Posted by: Poor customer service
from Florida
Verified Purchase:No
Im been back and forward with the warranty claim in a pillow that just purchase that it came with a defect in the cover zipper with a very poor sewing lining on the zipper that prevents it from being opened, they ask pictures and videos that needs to be in a very low definition to fit in the claim, to the end just tell you that just need to move a fabric out of the way of zipper!! If it was that simple dont you think why I waste my time in a claim just to replace a difected cover ? I will no buy any pillow online
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: njhpetite
from MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered TEMPUR-Cloud Adjustable Pillow for my husband. Nice king size pillow, quality construction. Lighter weight than solid TEMPUR pillows. Paired pillow with TEMPUR pillow protector. Husband decided pillow was fine out of the box so no adjustments needed. Recommend.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Flattens like a pancake immediately
on March 16, 2024
Posted by: Robert
from Fairfax, VA
Verified Purchase:No
I have used a Tempur-pedic pillow for over a decade, the one I had was great but I figured it was time to replace it with an upgrade. I liked the idea of adjustable fill, but it seems like their machine does not have any consistency in filling as looking at these reviews some say it is too full and others say not enough. I guess mine was not enough because the first time I put my head on it it flattened like a pancake, no amount of "fluffing" made any difference and it caused me a lot of neck pain, I couldn't even get through the whole night with it. I emailed customer service and they told me that tempur-pedic pillows take getting used to(after I had told them Id been using one for a decade) and that the "personal" nature means they cant accept returns. I don't understand how a pillow is personal, but a mattress is not and therefor returnable. I think that if a product is causing someone pain to the point that they cannot use it they should be able to return it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
This is the best pillow my husband has ever had!
on March 13, 2024
Posted by: Happy Sleeper JB
from Huntington Beach
Verified Purchase:No
We bought pillows 15 years ago with the purchased our Tempur-pedic mattress. LOVE THEM BOTH. We got a topper for the mattress and it still feels great! We do not wake up with sore backs or necks using our Tempur-pedic pillows and mattress. We purchased a new Tempur-Cloud Adjustable Pillow and my husband likes it better than the previous one. It's firm enough to keep his head elevated and comfortable enough to maintain a comfortable position for his neck all night long. We travel often to visit family and friends and sleep on "other" good mattress' but they do not compare to our Tempur-pedic; after a few days our backs ache and we can't wait to get home! Only wish the mattress was less costly so we could afford to purchase another one.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Just ok
on March 12, 2024
Posted by: Jamie
from Michigan
Verified Purchase:No
Doesn't provide a ton of support for me. Neck and shoulder pain still there. Almost feel like it doesn't have enough support for me personally. Definitely not worth the price.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Happy Sleeper
from Orrington, ME
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a new Tempur-pedic pillow to go with my new Tempur-pedic bed. I've slept on very flat feather pillows, so I wasn't sure how I deal with the new one. But I've actually stopped having neck pain it's gently supportive..
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Bonehead
from New Orleans LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] A friend recommended your product when he saw me with a stiff neck. I complained that I must have slept cocked. I ordered your pillows and it's been great ever since they arrived. A little too stiff for my hubby so now I have two. Great pillows. Thanks!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Fran
from Detroit
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have herniated discs in my neck and sinus, breathing issues. I thought this pillow would help but it's too soft and feels like I'm sinking into the mattress. I can't get my money back because of the refund policy. It's a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com