Customer reviews from ring.com
Ring - Indoor Plug-In 1080p Security Camera (2nd - Generation) with Privacy cover - Starlight
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
398
4 Stars
84
3 Stars
26
2 Stars
5
1 Star
6
95%of customers recommend this product.
(
270 out of
285)
Customer Reviews for Ring - Indoor Plug-In 1080p Security Camera (2nd - Generation) with Privacy cover - Starlight
Customer Rating
3
ring is a great device,but dont need neighborhood
on July 20, 2023
Posted by: noneofyourbussiness
from noneofyourbusiness
the only thing i dont like is the neighborhood or police watch, i can careless about crime because i will deal with criminals myself, i will take mattera into my own hands if anything ever happens. so i have no need to be watching over other people if they cant take care of themselves is their problem not mine.
I would recommend this to a friend!
Response from ring.comBy Ring, September 28, 2023
Hi noneofyourbussiness.
Thank you for sharing this feedback with us.
We understand the importance of having control over the information you see or share through Ring Neighbors.
It sounds like you are not interested in the Neighbors feature in the Ring app. Users have full control over who views their Ring video recordings. Only the content that a user chooses to make publicly available on Neighbors (by posting it to the app) can be viewed via the Neighbors App or by local public safety agencies. Users can choose to share text updates, photos, and videos taken on any device, including but not limited to Ring’s home security devices. Only content that a Neighbors user chooses to share on the Neighbors App is publicly accessible through the Neighbors App or by your local public safety agency. Ring does not view or share a user’s videos that are not posted to the app without the user’s express permission or a valid and binding legal demand properly served on us.
The disable setting allows you to disable the Neighbors feed and neighborhood notifications within the Ring app. Once the Neighbors feature is disabled, the Neighbors tile on the Ring app dashboard will be removed, and you will no longer receive Neighbors notifications. This includes safety alerts and information shared by others and local public safety agencies. The Neighbors invitation options will also be removed from the Ring app dashboard and menu.
Learn more here: https://support.ring.com/hc/en-us/articles/360035192052-Neighbors-Privacy-Notice.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Thank you for sharing this feedback with us.
We understand the importance of having control over the information you see or share through Ring Neighbors.
It sounds like you are not interested in the Neighbors feature in the Ring app. Users have full control over who views their Ring video recordings. Only the content that a user chooses to make publicly available on Neighbors (by posting it to the app) can be viewed via the Neighbors App or by local public safety agencies. Users can choose to share text updates, photos, and videos taken on any device, including but not limited to Ring’s home security devices. Only content that a Neighbors user chooses to share on the Neighbors App is publicly accessible through the Neighbors App or by your local public safety agency. Ring does not view or share a user’s videos that are not posted to the app without the user’s express permission or a valid and binding legal demand properly served on us.
The disable setting allows you to disable the Neighbors feed and neighborhood notifications within the Ring app. Once the Neighbors feature is disabled, the Neighbors tile on the Ring app dashboard will be removed, and you will no longer receive Neighbors notifications. This includes safety alerts and information shared by others and local public safety agencies. The Neighbors invitation options will also be removed from the Ring app dashboard and menu.
Learn more here: https://support.ring.com/hc/en-us/articles/360035192052-Neighbors-Privacy-Notice.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Written by a customer while visiting ring.com
Customer Rating
5
Works well
on July 20, 2023
Posted by: JimmyG180
from Pleasant Hill
I was skeptical at first due to the camera's light weight, but when I hooked it up and saw it work my skepticism disappeared
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Worth every penny!
on July 20, 2023
Posted by: Rob-Bob
from Arden, NC
I purchased this camera about 3 weeks ago... It's even better than the 1st generation one. Unbelievable quality. Love it!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Love it!
on July 20, 2023
Posted by: Abuelo
from Miami, Fl
Small, inconspicuous, sensitive, captures the person perfectly and when not in use, I simply close the cover.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Easy to install
on July 20, 2023
Posted by: Rendar
from OR
I bought this to keep an eye on my garage when I am not at home. The motion sensing and night vision are excellent.
Written by a customer while visiting ring.com
Customer Rating
1
One of the worst purchases of my lifetime.
on July 20, 2023
Posted by: Frustratedrinhuser374758
from Indianapolis, IN
I own multiple Ring products that were easy to setup and are easy to use. I purchased my first indoor cam (2nd Generation) to add to my collection.
It will not connect to my home network . Period. “Did you try “X”? Yes I did.”
I am not a tech noob, I understand how tech products can be tricky to setup in some cases. I turned to the net to find others with similar issues and lo and behold this particular product is one that is a pain if you can tweak your router in a certain way.
I just wanted this to be plug and play like all other Ring products but sadly this was not the case.
Avoid at all costs. You have been warned. I never write reviews….
No, I would not recommend this to a friend.
Response from ring.comBy Ring, August 30, 2023
Hi Frustratedrinhuser374758.
Thank you for sharing your experience with us.
We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concern you mentioned in your review.
It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network.
Modern modems and routers are designed to broadcast wifi networks on both 2.4 GHz and 5.0 GHz wavelengths. The Ring Indoor Cam requires a 2.4 GHz wifi network to function properly. Others are "dual-band" devices that can work on both wavelengths.
In rare cases, wifi routers are configured to broadcast only a 5.0 GHz signal. If your router can only broadcast a 5.0 GHz signal and you have a Ring device that only works with 2.4 GHz, your Ring device will not be able to "find" it during the setup process, and you will not be able to complete the in-app setup.
Visit our support center for additional details: https://support.ring.com/hc/en-us/articles/218144403-In-app-Setup-Failing-Due-to-Router-or-Modem-Issues.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Thank you for sharing your experience with us.
We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concern you mentioned in your review.
It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network.
Modern modems and routers are designed to broadcast wifi networks on both 2.4 GHz and 5.0 GHz wavelengths. The Ring Indoor Cam requires a 2.4 GHz wifi network to function properly. Others are "dual-band" devices that can work on both wavelengths.
In rare cases, wifi routers are configured to broadcast only a 5.0 GHz signal. If your router can only broadcast a 5.0 GHz signal and you have a Ring device that only works with 2.4 GHz, your Ring device will not be able to "find" it during the setup process, and you will not be able to complete the in-app setup.
Visit our support center for additional details: https://support.ring.com/hc/en-us/articles/218144403-In-app-Setup-Failing-Due-to-Router-or-Modem-Issues.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Written by a customer while visiting ring.com
Customer Rating
4
Does the job if there is light in the area
on July 20, 2023
Posted by: ringadingding
from San Francisco
Cam does work and records fine but my only concern is if the room is totally dark, it doesn't pick up any video. This is a problem especially if you are trying to record every movement or motion in the room. The description says it has night vision but it really doesn't in a dark room. Other than that, its ok and compact but wish it was smaller and easier to hide in the home since it has a bright blue light that is easy for someone to locate its a camera. I had to put black electrical tape over light so it wasn't noticed as much
Written by a customer while visiting ring.com
Customer Rating
5
Ring Indoor Plug In Camera - 2nd Generation
on July 20, 2023
Posted by: mchris
from Chandler, Arizona
I purchased two of these cameras (which came in a package of two). They are so easy to set up and install--love the features to keep an eye on things when I am out.
I would recommend this to a friend!
Written by a customer while visiting ring.com