Customer reviews from ring.com
Ring - Indoor Plug-In 1080p Security Camera (2nd - Generation) with Privacy cover - Charcoal
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
398
4 Stars
84
3 Stars
26
2 Stars
5
1 Star
6
95%of customers recommend this product.
(
270 out of
285)
Customer Reviews for Ring - Indoor Plug-In 1080p Security Camera (2nd - Generation) with Privacy cover - Charcoal
Customer Rating
5
Front Door Indoor Cam
on July 20, 2023
Posted by: Reddevil65
from Chesapeake City Maryland
I just purchased this camera to use whenever we leave home and leave our dog in this viewing area.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Awesome so far
on July 20, 2023
Posted by: Que.
from Covington Ga
So far the cameras I purchased are awesome, pretty much just like the stick up cams that I already have.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
The best
on July 20, 2023
Posted by: Stephen
from Petaluma Ca
I have used Ring since they first came out! The best and simplest to install!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
1
Better choices
on July 20, 2023
Posted by: Dr Joe
from California
Indoor camera is mostly ok except for glare from the window. System, however, is not reliable
No, I would not recommend this to a friend.
Response from ring.comBy Ring, August 24, 2023
Hi Dr Joe.
Thank you for sharing your feedback with us.
We understand how critical it is for your Ring Indoor Cam to notify you of meaningful motion events where the device is installed. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like you are trying to use your Ring Indoor Cam to face outside a window. If your camera is facing a window, you may get distorted images at night. You can disable the infrared light within the app to try to eliminate the glare. The infrared light control is in your Ring app under Video Settings. Visit our support center for additional details: https://support.ring.com/hc/en-us/articles/360033911431-Indoor-Cam-Troubleshooting.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Thank you for sharing your feedback with us.
We understand how critical it is for your Ring Indoor Cam to notify you of meaningful motion events where the device is installed. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like you are trying to use your Ring Indoor Cam to face outside a window. If your camera is facing a window, you may get distorted images at night. You can disable the infrared light within the app to try to eliminate the glare. The infrared light control is in your Ring app under Video Settings. Visit our support center for additional details: https://support.ring.com/hc/en-us/articles/360033911431-Indoor-Cam-Troubleshooting.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Written by a customer while visiting ring.com
Customer Rating
3
Great video - Blah camera casing/stand
on July 20, 2023
Posted by: Me27526
The video is great. Features work. However, the actual camera casing and stand need work. It is not as functional as the Google Nest indoor/wired cameras.
I would recommend this to a friend!
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Me27526,
Ring Indoor Cam (2nd Gen) can be mounted anywhere indoors on its own stand or can be mounted to a wall or ceiling. Here is a helpful article regarding installation for the device: https://support.ring.com/hc/en-us/articles/14454464106772-Installing-your-Indoor-Cam.
We invite you to reach out to our Community if any additional information is needed regarding your mounting bracket concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Ring Indoor Cam (2nd Gen) can be mounted anywhere indoors on its own stand or can be mounted to a wall or ceiling. Here is a helpful article regarding installation for the device: https://support.ring.com/hc/en-us/articles/14454464106772-Installing-your-Indoor-Cam.
We invite you to reach out to our Community if any additional information is needed regarding your mounting bracket concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
3
Moving objects
on July 20, 2023
Posted by: Sparkie
from Anamosa Iowa
Takes a long time to focus. Sometimes you can't even tell who it is before they are gone.
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Sparkie,
Rather than leave you hanging while your system's high-quality video buffering catches up, Adaptive Video Play transmits a lower quality video image in the interim. When the higher quality video image is loaded, your image will seamlessly switch over to a higher resolution.
Speed is important for high quality video playback on your Ring app timeline. You might be in an area where a poor connection is keeping the high-quality video from catching up. It's important to note that even if an entire video displays in 720p, the higher quality video is continuing to download and will be available on playback. Here is a helpful support article that elaborates more on this feature: https://support.ring.com/hc/en-us/articles/360032437812-Understanding-Poor-Quality-Video-and-Adaptive-Video-Play. Here are steps to improve it: https://support.ring.com/hc/en-us/articles/360020044511.
We invite you to reach out to our Community if any additional information is needed regarding your video quality concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Rather than leave you hanging while your system's high-quality video buffering catches up, Adaptive Video Play transmits a lower quality video image in the interim. When the higher quality video image is loaded, your image will seamlessly switch over to a higher resolution.
Speed is important for high quality video playback on your Ring app timeline. You might be in an area where a poor connection is keeping the high-quality video from catching up. It's important to note that even if an entire video displays in 720p, the higher quality video is continuing to download and will be available on playback. Here is a helpful support article that elaborates more on this feature: https://support.ring.com/hc/en-us/articles/360032437812-Understanding-Poor-Quality-Video-and-Adaptive-Video-Play. Here are steps to improve it: https://support.ring.com/hc/en-us/articles/360020044511.
We invite you to reach out to our Community if any additional information is needed regarding your video quality concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
2
Delayed warning
on July 20, 2023
Posted by: Sews13
from Il
This is not instantaneous. You get a warning five minutes AFTER movement has stop.
No, I would not recommend this to a friend.
Response from ring.comBy Ring, September 28, 2023
Hi Sews13.
Thank you for sharing your experience with us.
We understand how critical it is to get timely notifications from your Ring Indoor Cam. Being able to rely on the alerts to know when motion is detected is an essential feature of the Ring Indoor Cam. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like you are receiving notifications later than expected. There are a few settings on your phone to check that may be impacting your notifications. First, turn your mobile device completely off and back on again. Then, check the Control Center on your iOS device to turn Do Not Disturb on or off. You won't get notifications if your device is not connected to wifi. Check if your Ring device is online by checking Device Health in the Ring app. Learn more here: https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Thank you for sharing your experience with us.
We understand how critical it is to get timely notifications from your Ring Indoor Cam. Being able to rely on the alerts to know when motion is detected is an essential feature of the Ring Indoor Cam. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like you are receiving notifications later than expected. There are a few settings on your phone to check that may be impacting your notifications. First, turn your mobile device completely off and back on again. Then, check the Control Center on your iOS device to turn Do Not Disturb on or off. You won't get notifications if your device is not connected to wifi. Check if your Ring device is online by checking Device Health in the Ring app. Learn more here: https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
All the best,
Nicole from Ring.
Written by a customer while visiting ring.com
Customer Rating
3
Not great resolution!
on July 20, 2023
Posted by: Makarana
from Edison NJ
I bought this 10 days ago it is just ok ! Not sharp enough to see details!
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Makarana,
Speed is important for high quality video playback on your Ring app timeline. If you have a Ring device that's supposed to transmit video at 1080p, but occasionally shows an entire video in 720p, that's the Adaptive Video Play system in action. Here is a helpful article that elaborates on this feature: https://support.ring.com/hc/en-us/articles/360032437812-Understanding-Poor-Quality-Video-and-Adaptive-Video-Play.
We invite you to reach out to our Community if any additional information is needed regarding your video quality concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Speed is important for high quality video playback on your Ring app timeline. If you have a Ring device that's supposed to transmit video at 1080p, but occasionally shows an entire video in 720p, that's the Adaptive Video Play system in action. Here is a helpful article that elaborates on this feature: https://support.ring.com/hc/en-us/articles/360032437812-Understanding-Poor-Quality-Video-and-Adaptive-Video-Play.
We invite you to reach out to our Community if any additional information is needed regarding your video quality concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com