Customer reviews from samsonite.com
Samsonite - Elevation Plus 30" Expandable Spinner Suitcase - Triple Black
Average customer rating
3.7
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
49
4 Stars
6
3 Stars
10
2 Stars
8
1 Star
17
70%of customers recommend this product.
(
57 out of
81)
Customer Reviews for Samsonite - Elevation Plus 30" Expandable Spinner Suitcase - Triple Black
Posted by: Michele Thomas
Verified Purchase:Yes
No directions were included with this case. I have e-mailed customer service several times to obtain instructions for how to set the lock, but I cannot find any information.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
Hello, thank you for letting us know! Please see this page for how you can set your lock: https://shop.samsonite.com/help-center.html?a=How-do-I-set-my-lock---id--HvtlmYcKTrqY_2lK0WH3cw
Written by a customer while visiting samsonite.com
Posted by: Customer review
Verified Purchase:Yes
I returned the product. There was not enough interior space.
Response from samsonite.comBy Katie, eCommerce, April 6, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
5
Well Designed Features
on March 16, 2022
Posted by: marymeow62
from Andover, MA
[This review was collected as part of a promotion.] I love the midnight blue color, it's subtle but different enough to stand out from all of the black bags out there. It's easy and fun to maneuver. The locking mechanism is clever and sleek and might actually hold up under rough conditions. Almost the entire front panel opens to access the laptop compartment which has a lot of small pockets for keeping organized. I can wait to take this on a trip!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Great luggage if you don't want to paca things 😂
on February 28, 2023
Posted by: Joe D.
from Illinois
Verified Purchase:Yes
Terrible for people who want to pack things. ZERO space to put anything.
Written by a customer while visiting samsonite.com
Posted by: Anindita
Verified Purchase:Yes
Love the look !Very useful and sophisticated at the same time .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Amazing!
on March 13, 2022
Posted by: KarenP
from Boston MA
[This review was collected as part of a promotion.] This is the best piece of luggage I have owned! For the small size it holds an incredible amount of clothes, etc. there are lots of convenient compartments that allow for good packing organization. It’s smooth and sleek on the ground, and fits very well in the overhead compartment. I will highly recommend this!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sally sue
from Central Texas
Verified Purchase:Yes
great suitcase. I loved the green color. Remember that the height DOES include the wheels, I thought it was just the suitcase, so I ordered the wrong one. But it's well made and well designed...just too small. But it' great for a carryon.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Joe D.
from Illinois
Verified Purchase:Yes
Terrible product; feels poorly made and doesn't hold up after ONE TRIP. Stay away from this.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com