Customer reviews from ebags.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
3.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
2
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Spacious, light weight , and handles nicely! Love my new luggage !
I would recommend this to a friend!
Written by a customer while visiting ebags.com
Posted by: Anonymous
Verified Purchase:Yes
I love the color. We took a 7 day trip and I had so much room for everything. I was disappointed though that it shows so many scuff marks on it from the loading and unloading of the plane. If it wasn't for that I would definitely give it a five star review.
Written by a customer while visiting ebags.com
Posted by: Cameo
from Florida
Gender:Female
Verified Purchase:Yes
This piece of luggage is exquisite. It is sturdy and will definitely hold up to any rough baggage handling. The TSA lock is a plus. It is very roomy inside enough for two people to pack for a month over in Europe for sure I also got the cubes which is going to make things a lot easier as well
I would recommend this to a friend!
Written by a customer while visiting ebags.com
Customer Rating
4
Great bag but outside material marks very easily!
on June 20, 2022
Posted by: Charlie S
from Los Angeles CA
Gender:Male
Verified Purchase:Yes
I am on my first trip with this bag and although the structure and wheels are great, the outside looks like a year old in one trip.. the material just scratches/marks obviously really easily!! American Airlines flight to UK from LAX and the bag looks like it went around the world
I would recommend this to a friend!
Written by a customer while visiting ebags.com
Customer Rating
2
Handle breaks easily
on July 10, 2022
Posted by: Vic A.
from New York
Gender:Male
The body of the luggage seems sturdy enough and is certainly lightweight, but the retractable handle is flimsy and bent on the third trip I took with this bag (medium Freeform). Now it won’t push in or pull out without using unreasonable force, so the bag is essentially useless. It’s not nearly as sturdy as other luggage in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting ebags.com
Posted by: Kristen Graham
from Myrtle Beach SC
Gender:Female
Verified Purchase:Yes
It’s been almost a month and it’s still “being processed” and Boone has responded to me. This is the worst service I have Received in a long time!!
No, I would not recommend this to a friend.
Response from ebags.comBy Katie, eCommerce, July 21, 2022
Hello, thank you for letting us know! Please reach out to customer service at 855-480-1284. Business hours are M – F from 9:00 – 4:00 pm ET.
Written by a customer while visiting ebags.com
Customer Rating
1
Bad Lock
on August 17, 2022
Posted by: emeac
from Tampa, FL
Gender:Female
The lock broke on the first use! We were out of town and I had not changed the code yet. Nothing worked. We had to ask the hotel to help us break into my own suitcase. The "repair" process is nuisance! Very disappointed. Also be prepared for the airline to make sure your suitcase does not stay white... again, after one trip!
No, I would not recommend this to a friend.
Response from ebags.comBy Katie, eCommerce, August 29, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting ebags.com
Posted by: Bella G
from Boston, MA
Gender:Female
Verified Purchase:Yes
This suitcase feels much lighter than my old suitcase. The wheels roll very nicely. It fits a lot of clothing. I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting ebags.com