Hello, thank you for your review. We are so sorry to hear you were sent an incorrect product. Please visit our Return’s Policy page here for how you can get started returning the product with our Online Return Center: https://www.ebags.com/ReturnsPolicy.html

If your merchandise was damaged in transit, is defective, or is not what you ordered

1. Visit the Online Return Center to create a return
2. Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.
3. Print out the provided pre-paid return label and return authorization
4. Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.

All returns are inspected by our warehouse, and the return fee will be waived if your item is found to be damaged or incorrect.