Customer reviews from zlinekitchen.com
ZLINE - Autograph 36" Legacy Dual Fuel Range in DuraSnow® w/ Black & Gold Accents (RASZ-BLM-36-G)
Average customer rating
4.7
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
255
4 Stars
26
3 Stars
8
2 Stars
6
1 Star
8
92%of customers recommend this product.
(
262 out of
284)
Customer Reviews for ZLINE - Autograph 36" Legacy Dual Fuel Range in DuraSnow® w/ Black & Gold Accents (RASZ-BLM-36-G)
Customer Rating
1
Issues since we got it
on September 10, 2021
Posted by: Pastaguy
from Toledo
Had issues with the oven since we had it. Never even baking. Now it is off by 100 degrees. Never ever buy another.
No, I would not recommend this to a friend.
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
I Love the dual features
on May 1, 2023
Posted by: Anonymous
I bought and had the stove, hood & microwave oven drawer installed about a month ago and getting compliments every day
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
3
Mixed feelings
on August 31, 2021
Posted by: Sue1968
from El Sobrante, CA
While I like some things about the Z-line range I like, there are some problems. The enamel cooktop is very sensitive to food and cleaners and stains/damages very easily. It is critical that you wipe off any splashes from cooking immediately or the top may discolor. Also, I am very disappointed in the small oven. It only has a low and high heat setting, not a general bake. I wanted to bake pies in it while using the main oven and that is not easy to do with a high or low bake setting. I am not sure I would recommend this to others.
No, I would not recommend this to a friend.
Written by a customer while visiting zlinekitchen.com
Posted by: Robin
Verified Purchase:Yes
Conversion to propane was relatively easy. I love the look and feel of the stove. Easy to clean. The burners work well. Two complaints. I love the center grill but have yet to really get it hot enough to grill a steak. Not a real big issue as we also have an outdoor kitchen where I normally do steaks. The second problem is that the oven does not heat evenly. The food towards the back gets done ALOT faster than the front. I wish this could be fixed.
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Service, September 21, 2022
Hello Robin! We are happy to hear you are enjoying many of the features of your new ZLINE range. We appreciate your feedback and would love the opportunity to help troubleshoot these additional issues to your satisfaction. Please reach out at zlinekitchen.com/contact and one of our experienced customer service representatives will happily assist you. Thank you.
Written by a customer while visiting zlinekitchen.com
Customer Rating
2
Nice looking but not without problems
on August 26, 2021
Posted by: SeanMPLWD
from Maplewood, Naj
We bought this stove and love the look but have an unresolved issue with the oven temperature knob. It spins and comes off and doesn’t set the temperature so our oven has been unusable. Zline has said they are sending someone but we have no date yet. Also all the burners require setting the flame height with the provided screw driver but some of the knobs are pretty hard to get off to do it. A minor complaint is that there are crevices that food can easily fall into that are almost impossible to clean. This was the best option available for a 24” range but looking back it may have been better to have gone with something less fancy and less expensive. Shipping however was great. Range arrived on time unlike other appliances and once the burners are set it cooks well. Happy to revise the review once the oven is fixed but honestly it should work the first time around.
No, I would not recommend this to a friend.
Written by a customer while visiting zlinekitchen.com
Posted by: NO2021
from MA
Verified Purchase:Yes
RUN ! its not what it claims unless you like hot air blowing into your waist while using the cook top NO baking and cooking together ...
No, I would not recommend this to a friend.
Written by a customer while visiting zlinekitchen.com
Customer Rating
1
Bad Warranty
on February 25, 2022
Posted by: No Range Mike
from Oconomowoc, WI
[This review was collected as part of a promotion.] We bought this dual fuel range and the electric oven failed just after one year with no warranty left. It's impossible to find anyone who works on Z-Line. If they were such a high end product like they claim you'd think that they'd back their products with a better warranty. Now we're shopping again and this time we're going to buy a better product!
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Zline Kitchen and Bath, Customer Service, March 3, 2022
Hello,
Thank you for your feedback. We apologize to hear that you are experiencing issues with your range and would love to troubleshoot any issues with you. Please contact our customer support team at zlinekitchen.com/contact for further assistance. We look forward to working with you.
Thank you!
Thank you for your feedback. We apologize to hear that you are experiencing issues with your range and would love to troubleshoot any issues with you. Please contact our customer support team at zlinekitchen.com/contact for further assistance. We look forward to working with you.
Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
1
Oven doesn’t come to temp after two failed models.
on August 27, 2022
Posted by: DBEagle
We are on our third stove with z line. The ovens have all failed to come up to temperature, maintenance hasn’t been able to correct the problem leading to two replacements and now our second replacement is presenting with the same issue. We will not be purchasing through z line again unfortunately. Stove top and functionality we loved but seems there’s issue with design/quality of parts. Hassle altogether.
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Service, August 30, 2022
Hello! Thank you for your review. We are very sorry to hear you have had such a frustrating experience with your ZLINE range, and we really appreciate you bringing this issue to our attention. One of our Customer Service Supervisors will be reaching out to you directly to further address this unfortunate situation.
Written by a customer while visiting zlinekitchen.com