Customer reviews from zlinekitchen.com
ZLINE - Autograph 36" Legacy Dual Fuel Range in DuraSnow® w/ Black & Gold Accents (RASZ-BLM-36-G)
Average customer rating
4.7
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
255
4 Stars
26
3 Stars
8
2 Stars
6
1 Star
8
92%of customers recommend this product.
(
262 out of
284)
Customer Reviews for ZLINE - Autograph 36" Legacy Dual Fuel Range in DuraSnow® w/ Black & Gold Accents (RASZ-BLM-36-G)
Customer Rating
5
Friendly features!
on October 19, 2022
Posted by: BossBob
from Oklahoma City, Oklahoma
There are a few things I think I like about this oven. One is the stayput hinges that let me keep the door open at any angle. That's pretty cool. The racks slide in and out as if you're slicing butter. The heating elements in the oven also look quite hard-wearing. I also like the fact that the small oven is bigger than any small ovens I've tried before. That's why I rarely use the big oven now. The small oven is where I do may daily cooking.
I would recommend this to a friend!
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Service, October 19, 2022
Hello,
Thank you for your feedback! We are thrilled to hear that you are enjoying your new range and its features. The stay-put hinges are a game changer! If there is anything we can do for you, please don't hesitate to reach out at zlinekitchen.com/contact. Thank you!
Thank you for your feedback! We are thrilled to hear that you are enjoying your new range and its features. The stay-put hinges are a game changer! If there is anything we can do for you, please don't hesitate to reach out at zlinekitchen.com/contact. Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Very good quality for its price
on December 16, 2022
Posted by: RogowMMM
from Washington
So we've just bought this range. We've been waiting for the price to go a little lower since May. It's worth the way. I love this range. Very good quality for its price. This is perfect for any standard kitchen.
I would recommend this to a friend!
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Service, December 19, 2022
Hello, thank you so much for your feedback! We are incredibly happy to hear that you are enjoying your new ZLINE range. If you ever have any questions or need assistance, please reach out to our Customer Experience Team at zlinekitchen.com/contact and we would be more than happy to help you!
Have a great day!
Have a great day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Green flag
on December 21, 2022
Posted by: ADickson
from Maine
This range has one of the most solid stovetops I've ever seen. I could literally do yoga on the grates and they won't budge. Only proves how well-made it is, which is an obvious green flag. The oven is also worth mentioning. Spaceous and has easy-to-pull racks, unlike our old oven in which the racks used to get stuck form the slightest of movements. I just love products from Zline.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Butch and Cece
from Spartanburg, SC
Verified Purchase:Yes
We just finished our kitchen remodel and it wouldn't have been complete with out this range and a matching ZLine Hood. The range not only looks good but it cooks great.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Jennifer Hogue
Verified Purchase:Yes
I do not think the temp is correct. I have a thermometer in the oven and when I set the temp it does not match. It is a beautiful range
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Very impressed and satisfied
on January 17, 2023
Posted by: Bethjacob
We've been looking for a classic range since last year. The unit that came with our new home had backsplash controls, which we thought was odd and dangerous. Whoever thought that was cool must be fired (jk). Anyway, this range is amazing, works and performs just as advertised. The burners are like rocket engines. I wish there was a way to lower the flames to simmer levels though. But overall, my husband and I are very impressed and satisfied with our purchase.
Written by a customer while visiting zlinekitchen.com
Posted by: Springroll
from Yardley PA
Verified Purchase:Yes
Good looking. Looks high end. Works well. Not as big inside as I had hoped but still very good. Make sure it is connected to hits own dedicated line and the installer follows the install directions exactly. Then your good to go
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
2
Z Line 36 inch Dual Fuel Range
on April 1, 2023
Posted by: Anonymous
from Galena, MO
I purchased my 6-burner Z Line 36 inch Dual Fuel Range in 2022, because it was supposed to be an upgrade to the standard ranges. I always wanted a 6-burner stove because I love to cook and like the extra surface area and burner. I read the online reviews on this range that were over a year old and thought that Z Line would have taken corrective actions on the issue their customers were complaining about. I was surprised they had not. This shows the level of quality and care Z Line does not have.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 3, 2023
Hello Wayne,
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Written by a customer while visiting zlinekitchen.com