Box was very poorly designed. Did not support product. Returned do to pieces broken off of corners on both sawhorses.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , January 24, 2022
I hope that this email finds you well. I am sorry to hear that the Trivac fell below your purchase expectations. I read in your review today you would like to return the blower. In reviewing your account, I show that you have been assisted by one of our agents. And a FedEx prepaid return label has been emailed to you. Once the blower is returned to us, the refund will go back to your payment method. Please let me know if you have any questions or concerns regarding your return. I am happy to see that you have been assisted by one of our best-in-class customer service agents and a return label has been emailed out to you. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
I bought this unit about a month ago and they were broken at the top right out of box, WORX should look into better material to make these out of.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , January 11, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We want you to have the full WORX experience. WORX tools are covered by a three-year manufacturer’s warranty and it covers missing and malfunctioning parts. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
These are not as heavy duty as I would have liked. I ordered two pairs and one of each pair arrived damaged. The plastic is not as thick as it should be. For the money they are a fair value.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards , Customer Experience , January 7, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.WORX tools are covered by a three-year manufacturer’s warranty and it covers missing and malfunctioning parts. I have emailed you directly for more assistance in this matter. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.